Lag in Stylus NP515-15-80XS

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Answers

  • What happens when you reset the np515-51 battery?https://youtu.be/NfhgnxUJoZoEven though I think the problem is not on the display, I think it's worth resetting the battery.
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  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    I have completed the battery reset. No change. Also attached is my pens input. 
  • The problem continues, when you use the pen, applying a little more pressure on the display? I still think you have to adjust the tip of the pens, but I'll call some ACE mate, to see if they have any idea what's going on: @JackE and @billsey.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    The problem is only when I use the pen/stylus on the tip. I thought maybe the tip would be the problem but if I click the bottom button to active the eraser, it reads and does NOT shake at all if used on tip. If I use the pen at an angle it works. Should I try an Acer stylus? Idk if that would work better. 
  • Although not the same problem, what happens when you change the tip of the pen? https://community.acer.com/de/discussion/comment/612924/#Comment_612924
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    We actually completed this earlier. I changed my Wacom with the 4 heads provided. 
  • I called again some ACE mate to check this topic again.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    I appreciate it! You've been really great with your help. In the meantime I'm working on my desktop computer for art until we get it figured out! 
  • Also, go to the "human interface devices" tab and the touch screen driver, search for idhardware and post here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Squiduardo    >>>Should I try an Acer stylus? Idk if that would work better. >>>

    Sorry. I don't see any NP models on this list as being compatible with an active pen. https://us.answers.acer.com/app/answers/detail/a_id/42675

    Jack E/NJ




    Jack E/NJ

  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    I have gone into my device manager. How do I search for idhardware?
  • Both pens are active or capacitive. According to the link provided by colleague JackE, there is no compatibility with active pens. About idhardware, go to the details tab.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    The link to Active Stylus, is that ONLY for the Acer Active Stylus? I think what is so confusing is my NuVision use to work great. Both pens use Microsoft Pen Protocol and have pressure sensitivity I see on the screen. I was thinking that link was just for Acer Stylus' but is it for ALL active pens? Thank you. 

    Here is my driver details as requested: 
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>I think what is so confusing is my NuVision use to work great.>>>

    Do you recall about how long ago the NuVision  pen seemed to work great? Jack E/NJ

    Jack E/NJ

  • Squiduardo
    Squiduardo Member Posts: 19

    Tinkerer

    I cannot recall an exact date. The last time I remember using it was last summer. It worked well then. I have owned this laptop for almost two years and have not had this issue until recently. :( 
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    @egydiocoelho >>>Did this problem occur after any windows update? The same problem occurs, when you reinstall windows, pressing alt + f10 before the Acer logo? >>>
    Squiduardo>>>The last time I remember using it was last summer. It worked well then. >>>have not had this issue until recently>>>

    Aye!!! Last summer is not too recent!!! Too late for any restore points. I think @egydiocoelho 's suggestion is best to try an ALT+F10 cold boot  factory reset as shown in the video below after you back up your system. You must test the pen before any updates are applied after the reset. And make sure system protection is turned on in ControlPanel's restore point app just in case an update is the cause of the issue. However, since the laptop is not advertised as being active pen compatible, I  doubt it will work well again as you seem to recall. Jack E/NJ


       




    Jack E/NJ

  • A user from the German community sent me this photo, which shows a compatible active pen, see: https://www.acer.com/ac/en/US/content/model/NP.STY1A.016 
    This link shows the np515-51 as compatible.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)