Lag in Stylus NP515-15-80XS

Commodore_1995#

What happens when you reset the np515-51 battery?https://youtu.be/NfhgnxUJoZoEven though I think the problem is not on the display, I think it's worth resetting the battery.

Squiduardo

I have completed the battery reset. No change. Also attached is my pens input. 

Commodore_1995#

The problem continues, when you use the pen, applying a little more pressure on the display? I still think you have to adjust the tip of the pens, but I'll call some ACE mate, to see if they have any idea what's going on: @JackE and @billsey.

Squiduardo

The problem is only when I use the pen/stylus on the tip. I thought maybe the tip would be the problem but if I click the bottom button to active the eraser, it reads and does NOT shake at all if used on tip. If I use the pen at an angle it works. Should I try an Acer stylus? Idk if that would work better. 

Commodore_1995#

Although not the same problem, what happens when you change the tip of the pen? https://community.acer.com/de/discussion/comment/612924/#Comment_612924

Squiduardo

We actually completed this earlier. I changed my Wacom with the 4 heads provided. 

Commodore_1995#

I called again some ACE mate to check this topic again.

Squiduardo

I appreciate it! You've been really great with your help. In the meantime I'm working on my desktop computer for art until we get it figured out! 

Commodore_1995#

I'm not sure if this will solve the problem, but have you installed the I / O drivers? https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1713.2_W10x64_A.zip?acerid=636428842672106809&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO NP515-51&OS=ALL&LC=pt&BC=ACER&SC=PA_3

Also, go to the "human interface devices" tab and the touch screen driver, search for idhardware and post here.

JackE

Squiduardo    >>>Should I try an Acer stylus? Idk if that would work better. >>>

Sorry. I don't see any NP models on this list as being compatible with an active pen. https://us.answers.acer.com/app/answers/detail/a_id/42675

Jack E/NJ

Squiduardo

I have gone into my device manager. How do I search for idhardware?

Commodore_1995#

Both pens are active or capacitive. According to the link provided by colleague JackE, there is no compatibility with active pens. About idhardware, go to the details tab.

Squiduardo

The link to Active Stylus, is that ONLY for the Acer Active Stylus? I think what is so confusing is my NuVision use to work great. Both pens use Microsoft Pen Protocol and have pressure sensitivity I see on the screen. I was thinking that link was just for Acer Stylus' but is it for ALL active pens? Thank you. 

Here is my driver details as requested: 

JackE

>>>I think what is so confusing is my NuVision use to work great.>>>

Do you recall about how long ago the NuVision  pen seemed to work great? Jack E/NJ

Squiduardo

I cannot recall an exact date. The last time I remember using it was last summer. It worked well then. I have owned this laptop for almost two years and have not had this issue until recently.  

JackE

@egydiocoelho >>>Did this problem occur after any windows update? The same problem occurs, when you reinstall windows, pressing alt + f10 before the Acer logo? >>>

Squiduardo>>>The last time I remember using it was last summer. It worked well then. >>>have not had this issue until recently>>>

Aye!!! Last summer is not too recent!!! Too late for any restore points. I think @egydiocoelho 's suggestion is best to try an ALT+F10 cold boot  factory reset as shown in the video below after you back up your system. You must test the pen before any updates are applied after the reset. And make sure system protection is turned on in ControlPanel's restore point app just in case an update is the cause of the issue. However, since the laptop is not advertised as being active pen compatible, I  doubt it will work well again as you seem to recall. Jack E/NJ

https://www.youtube.com/watch?v=cpzLJRAZldA

   

Commodore_1995#

A user from the German community sent me this photo, which shows a compatible active pen, see: https://www.acer.com/ac/en/US/content/model/NP.STY1A.016 
This link shows the np515-51 as compatible.