acer aspire 315-54k - Stuck at preparing automatic repair

Nechita
Nechita Member Posts: 15

Tinkerer

edited October 2023 in 2020 Archives
hello I have an acer aspire 315-54k and I am stuck at preparing automatic repair. Also i have tried to press alt f10 multiple times which leads me to the please wait screen and afterwards the message with : windows couldn't fix your problem and it tries to restart it which then leads me back to the preparing automatic repair. I don't know what else to do . Thank you
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Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Press and hold the power button till the machine turns off. Remove the charger. Then gently insert a paperclip into the battery reset pinhole on the bottom for about 10 seconds. Then plug the charger back in. Then turn the machine back on. Jack E/NJ

    Jack E/NJ

  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    My battery is not removable
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    Sorry I read that wrong, I'll try it thank you
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    JackE said:
    Press and hold the power button till the machine turns off. Remove the charger. Then gently insert a paperclip into the battery reset pinhole on the bottom for about 10 seconds. Then plug the charger back in. Then turn the machine back on. Jack E/NJ
    I tried it but to no avail. I got the preparing automatic repair again. I have a feeling that i messed something up in device manager by accidentally deleting a feature could that be it?
  • what driver did you delete?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    what driver did you delete?

    HID compliant system controler.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    >>> i messed something up in device manager by accidentally deleting a feature could that be it?>>>HID compliant system controler.>>>

    Kinda doubt it. Why were you 'messing' around DeviceManager anyway? Jack E/NJ


    Jack E/NJ

  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    JackE said:
    >>> i messed something up in device manager by accidentally deleting a feature could that be it?>>>HID compliant system controler.>>>

    Kinda doubt it. Why were you 'messing' around DeviceManager anyway? Jack E/NJ


    so is there any solution left or should I take it to the technician 
  • Are you selecting this option?
    https://youtu.be/cpzLJRAZldA
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    Are you selecting this option?
    https://youtu.be/cpzLJRAZldA
    i can t access the recovery options using alt f10 it just says please wait then it goes to the automatic repair and does nothing
  • Have you made any changes to the ahci or nvme controller in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    Have you made any changes to the ahci or nvme controller in the device manager?
    i don't think so
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Was there a reason for trying to make changes in Device Manager? How did this 'accidentally' happen? Jack E/NJ

    Jack E/NJ

  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    JackE said:
    Was there a reason for trying to make changes in Device Manager? How did this 'accidentally' happen? Jack E/NJ
    My touchpad wasn't working due to water damage and I tried to see if it shows up in the device manager tab, afterwards there was a driver with an exclamation sign and i uninstalled it and restarted my laptop. And also when i try the alt f10 key it goes to please wait and i get the error with the restart which says driver pnp watchdog. I know it all sounds very stupid and I probably made a mistake but is there anything else I can do ?
  • You should have reported that you spilled liquid. I suggest you turn off the notebook immediately and check if the water has reached the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    I did immediately after and also left the laptop alone and it was working perfectly except for the touchpad, only after the restart the problem with the loop appeared
  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    You should have reported that you spilled liquid. I suggest you turn off the notebook immediately and check if the water has reached the motherboard.
    Could my hard disk be damaged and needs replacing?
  • You should open the notebook to see what has actually been damaged, taking the laptop to a service center for repair.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    I agree with egydiocoelho that it should be diagnosed with a  estimated repair cost by a service or repair center. It's very difficult to determine what  got damaged on this forum from a liquid spill. The fact that the ALT+F10 cold boot reset failed strongly suggests that hardware damage has  occurred. Jack E/NJ


    Jack E/NJ

  • Nechita
    Nechita Member Posts: 15

    Tinkerer

    JackE said:
    I agree with egydiocoelho that it should be diagnosed with a  estimated repair cost by a service or repair center. It's very difficult to determine what  got damaged on this forum from a liquid spill. The fact that the ALT+F10 cold boot reset failed strongly suggests that hardware damage has  occurred. Jack E/NJ


    My last option was to download media creation tool on an usb and try to boot from there, I did all the steps pressed f12 and pressed enter to access the media from the usb, it takes me to the acer logo again and then crashes and goes back to the blue screen with the message of something went wrong and we will restart your computer. I guess that's it and I should take it to a repair centre ?