Upgraded to a Samsung SSD. Everything is OK except my touchpad has disappeared

Baggers53
Baggers53 Member Posts: 3 New User
edited October 2023 in 2020 Archives
Touchpad has disappeared, its not listed in Device Manager nor in BIOS start up.
Everything was working before I installed a Samsung SSD. The new drive appears to working ( very well from a speed point of view ).
Any ideas what I do to address this issue.
Thanks 

Answers

  • Sterces
    Sterces Member Posts: 54 Devotee WiFi Icon
    You may be underpowering the machine. Try removing it and seeing if its fixed
  • JackE
    JackE ACE Posts: 45,128 Trailblazer
    edited January 2020
    Go to this link and enter your model number. https://www.acer.com/ac/en/US/content/drivers
    Download and install the i/o driver




    Jack E/NJ

  • FyreBoyeYT
    FyreBoyeYT Member Posts: 54 Devotee WiFi Icon
    Download a new driver.
    if it's already there, the Harddisk might not be compatible with the touchpad???
    robut - Loving Acer User

  • JackE
    JackE ACE Posts: 45,128 Trailblazer
    edited January 2020
    Go to this link and enter your model number. https://www.acer.com/ac/en/US/content/drivers     Download and install the Input/Output I/O driver





    Jack E/NJ

  • I also check if there is a function called touchpad in the bios
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  • Baggers53
    Baggers53 Member Posts: 3 New User
    Nothing listed in Bios or Device manager. I have downloaded the new drivers and still not working.
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Baggers53 said:
    Nothing listed in Bios or Device manager. I have downloaded the new drivers and still not working.
    Hi,
    Could you please post the laptop model name, like E5-xxxx.
  • Baggers53
    Baggers53 Member Posts: 3 New User
    PC is Aspire E15. E5-551-T1MK 
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Hi,
    Yes, reinstalling the Synaptics driver will resolve the problem as others have said, go to Acer support download site, download Synaptics diver and install.
    https://www.acer.com/ac/en/GB/content/support-product/5415?b=1
    Download the driver, extract the .zip file, open the extracted folder and right click Setup.exe and select Run as admin.