Predator Helios 300 won't charge!

Mercidian
Mercidian Member Posts: 12

Tinkerer

edited October 2023 in 2020 Archives
I just bought this laptop 2 days ago and when I powered it on the battery was at 0% and it immediately powered off. So I just left it on charge all night. The next day I powered it up installed some games battery was at 100% played for about 2 hours then did some web browsing when suddenly the laptop powered off. I turned it back on to see the battery at 5% and draining despite having no apps open and it being plugged in. I called Acer and we performed a battery reset and they said it's likely a faulty power brick. Last night I left it plugged in all night for about 8 hours woke up to turn the unit on to discover the battery at 0% and claims to be charging. Even with no apps open and it plugged in it seems to discharge the battery. I've read this happens when gaming but shouldn't be happening while sitting idle and plugged in right? Is this truly a faulty power brick or is it a bad battery? Does anyone else have this issue?
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Answers

  • How many days do you have left to exchange the laptop with the seller? Also, what is the exact model of the laptop? Example A515-51-58HV. Have you tried resetting the battery?
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  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Yea as mentioned above I performed a battery reset with Acer on the phone to no avail. It's a Acer Predator Helios PH315-51. Now it died while plugged in and has no power indicator. Im beginning to believe it's the power brick that's bad. I have a new one coming this week.
  • Can you verify that this button is being properly pressed?

    with electrical tape!


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Yes you can audibly hear it click when you depress the button and my model doesnt have a removable door for access.
  • Is your model the ph315-51?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Yes it is the Asus Predator Helios 300 PH315-51
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    @Mercidian check your battery wear with the battery report of hwinfo/battery bar pro etc... and also have you been gaming on battery if so theres your issue the battery might be faulty it was no meant for it also check your adapter with a voltmeter also never post your serial number/SNID publicly its not allowed please read the ACUA and follow the rules and please if you dont agree with the answer dont reject it leave it as it is by rejecting it youre damaging our rep giving us negative points we do not work for acer were only here as voluntary and we are just normal users same as you

    Thanks


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Oh I thought I had to click that to keep the thread open I apologize! Also I didn't realize that about the serial/snid! Well the issue now is I cannot even get it to turn on as the battery is completely drained and it seems there is no power actually going to the unit as the LED power indicator doesn't even light up to indicate that the unit is plugged in! I'll be testing the power brick tomorrow when I get to work with a voltmeter and I'll post my findings. Again I'm sorry for all those whose reps I've damaged by clicking no.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Mercidian no worries and with a bit of luck its just the adapter and not the battery itself :) keep us posted


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Okay so I got my new power brick direct from Acer today and still no power indicator no response at all from the laptop. From the threads I've read it's likely to be a faulty motherboard. Anyone have any input on this?
  • Please answer if you have already verified that this button is being pressed correctly:



    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Guys I appreciate your responses but to avoid useless responses please read the original post it indicated that the battery reset was done properly with Acer technical support then the process was repeated. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited January 2020
    Was the battery at 0% before you even turned on the notebook for the first time? Is it possible that your notebook has been out of stock so long that the battery has completely discharged? I saw that the mfg date of your model marks the date 2018/08/20, ie your notebook has been in stock for over a year?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    edited January 2020
    The laptop was bought third party from a friend who bought it through Amazon. And since the ram has been upgraded after purchase that's a good question I'll investigate that further when I get to work however would that button not being depressed stop the power indicator from illuminating? And before it stopped powering on there was a battery drain, the laptop wouldn't charge the battery while plugged in consistently so the battery is absolutely at 0% as I was using it trying to get the battery to charge.
  • This button, if not properly pressed, may prevent the notebook from turning on properly. This button may also prevent battery charging.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    Well I'm at work I opened the door to find that this unit doesn't come with that switch. There's no signs of damaged solder either to indicate that the switch broke off the board for some unknown reason. However the ram door does have that hard rubber insert as though the switch should be there.
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    this was supposed to post with the previous comment.
  • This is not a problem as it depends on the motherboard revision. I still think it may have to do with the notebook's manufacturing time. It was a long time in stock until it was sold.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mercidian
    Mercidian Member Posts: 12

    Tinkerer

    This laptop was sold in August and was in use until Christmas last year then was sold to me about a week ago. It was fully functioning at the time of Christmas.