Acer Community User Agreement (ACUA)

Acer-Brad Administrator Posts: 348 Community Administrator
edited July 2021 in Welcome Forum

Acer Community User Agreement
Revision 1.6 (July 2019)

Welcome to the Acer’s Global Community and thank you for participating.

Acer has created this peer to peer Community to provide an avenue for people to find answers, solve problems and get the most out of their Acer products.

This Acer Community User Agreement (the “ACUA”) is intended to ensure a healthy, fun and informative Community for all users. Acer suggests each user of this Community carefully read it and reference it as needed when using the site.

By accepting this agreement as it is currently presented, you are agreeing to the ACUA fully. Acer alone will determine if changes are needed.

If Acer determines changes are needed to the ACUA, we may at any time update this agreement. If an update is performed, Acer will promptly make all reasonable efforts to inform Community Members.

This Community is intended for both the Acer Consumer and Commercial customer. Potential customers of Acer are always welcome as well.

ACUA Terms and Conditions of Use:
General Terms and Conditions:

  1. By accepting the ACUA, Acer grants you non-transferable, limited, entry and use of the Acer Community.
  2. In addition to the terms of use contained in the ACUA, the Acer Legal Notices govern the use of the Acer Community. The Acer Legal notices will always override the terms contained in the ACUA in the event of contradiction.
    1. See these notices here:
  3. Acer does not endorse the advice, comments, views or opinions posted by members to the Acer Community.
  4. Never submit, post or in any way provide personal information such as addresses, phone numbers, personal email addresses or full names on the Community.
  5. Acer, at its discretion, reserves the right to edit, re-locate, and/or partially or fully remove any submission to the community which fails to comply with the ACUA, but does not validate the accuracy of the information.
  6. Acer will make good faith efforts to review reports of violation to the ACUA, however Acer reserves the sole right to determine the course of any actions taken or not taken in response to the reported violation.
  7. Acer will not formally provide technical support on the Acer Community. Remember this is a peer to peer Community. However Acer will, at its discretion, work to ensure unanswered posts to the forums receive a reply. Any and all information provided by Acer employees is governed by the Acer Legal Notices referenced above.
  8. Members of the community may be offered additional privileges for participation on the Acer Community. These privileges do not grant a member employment with Acer in any form. All official Acer employee contributions to the Acer Community will be clearly identified in their tag.
  9. Acer’s privacy policy ( governs all personal information provided to the Acer Community.
  10. Acer may track your activity on the Acer Community using “cookies” or similar technologies to help us improve the Community, Acer products or services. Refer to Acer’s Privacy policies for further details:
  11. By using the Acer Community, you agree to receive email communications from Acer regarding your activity with the community. For example, notifications of a reply to your forum post or survey requests intended to help us improve the Community may be sent to the email address you used when registering. Recipients of Acer Community emails can opt out at any time by clicking the link found near the bottom of each email sent to you.
  12. Posts asking for donation or sponsorship requests will not be allowed. Acer, at its discretion, reserves the right to remove any posts pertaining to donation or sponsorship requests.

Member Contributions to the Acer Community:

  1. Submitted Topics: The Acer Community is here to create a constructive, efficient, avenue for Acer customers and potential customers to find solutions and learn how to use Acer products efficiently. In most cases your additions to the Acer Community should be in the form of technical questions or technical based answers. Content which fails to enhance the collective technical knowledge of the Acer Community or submissions which could void the product warranty may be removed. Examples include but are not limited to the following:
    1. Acer policy or procedure discussions
    2. Acer corporate decisions or direction
    3. Future PC industry speculation
    4. Regional/Country variances in Acer policy or products offered.
    5. Petitions of any kind or sort
    6. Discussions of a litigious nature
    7. Discussions regarding Rooting or Unlocking devices
  2. Be respectful, courteous and polite: All users of the Acer Community should feel welcome and comfortable participating. The Acer Community is global in nature. Therefore users will have the ability to meet and interact with people from around the world. Be respectful of other cultures and those who use English as a second language. Acer will not tolerate the posting of content which is rude, libelous, inflammatory, indecent, vulgar, pornographic, or any comments made in a sexual, racial, cultural or ethnic context.
  3. Be relevant. Make sure your contributions are relevant to this forum and to the specific topic, category or board where you post. If you have a new question, start a new topic rather than interrupting a conversation.
  4. When at all possible any suggested solution should be verified through testing before it is posted to the Community. You are responsible for your own decisions to act upon the information provided by community members.
  5. All polls posted to the Community will be initiated by Acer Moderators, Staff or the Community Manager.
  6. Do not advertise: The Acer Community is not to be used to advertise a member’s products, services or personal/professional offerings of any kind under any circumstances.
  7. Appropriate User Names: All user names or aliases should be carefully chosen so they are not deemed inappropriate or offensive to other members. If you are unsure if the User Name you are considering may be found offensive, it probably will be. Acer suggests you chose another. User names should not contain personal information such as URLs, Email addresses, phone numbers or possibly confuse members into thinking you are an Acer employee.
  8. Abide by the law: Do not submit content to the Acer community that could be construed as being the promotion to commit an illegal action.
  9. Do not aid, facilitate or promote in any way regarding “work arounds” of digital rights management software.
  10. All submissions to the Acer community must be your own work or work to which you own a license.
  11. Submission agreement: By sending a submission to the Acer Community you agree to grant Acer perpetual use of that content on a royalty free, non-exclusive and worldwide basis. Acer reserves the right to use, publish, reproduce, modify, translate as desired and make available to the public any and all submissions as it sees fit. If you do not want to grant these rights to Acer, do not submit the content to the Acer Community.
  12. Don’t publically share anything that you receive in any one-to-one communication, be it email or private messages, without the author's consent. This includes communications received from Acer, Acer employees, Moderators or any Community members. Use of the Private Message system is governed by the Community Guidelines and any violations of the guidelines when using this system will be considered abuse of the Private Message system.
  13. Any posts that promote or aid in bypassing of security features will not be allowed. This includes posts related to removal or bypass of hard disk, BIOS or TPM passwords. Any posts that promote bypassing software security features such as activation keys or other unlicensed software use.
  14. Do not offer or allow other users to take remote control of your computer.

Breach of the ACUA:

Failure to abide by the ACUA may lead to the removal or editing of your submission.  In extreme or repeated cases,  Acer may decide to temporarily or permanently delete your Community account and membership.  Acer reserves the right to delete any submission or take any action against an account or membership at any time, for any reason.

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