Audio Glitch?!

245

Answers

  • alisaeed
    alisaeed Member Posts: 24 Networker
    The same problem occurs when you reinstall windows by pressing alt + f10?
    I have changed the SSD and installed win 10 ver 1909 2 weeks ago.
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    I just installed Win 1809 from scratch and will check whether it still exists. 

    Which is faster way to understand? Youtube, browser, iTunes etc?
  • Do you still have the original inventory operating system provided by Acer? I ask this because the drivers provided by the manufacturers are optimized for that device.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • alisaeed
    alisaeed Member Posts: 24 Networker
    Do you still have the original inventory operating system provided by Acer? I ask this because the drivers provided by the manufacturers are optimized for that device.
    no but I downloaded them from acer driver site 
    and installed them, they were older than current ones, so after some time it got updated from windows store 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    alisaeed Well you shouldnt let windows update your drivers/firmware you should only update when you really  need to and manually (if you have any issues at all) issues and disable windows from update them most of the times all the issues are due to windows updates especially bricked laptops due to windows updating the bios anyway this is just my own point of view and my own rule that i always followed and continue to follow because when it comes to the unstable windows 10 its always better safe than sorry but of course everyone is free to do what they think thats best for them :)

    PS: and the first thing that everyone should do when they boot their devices for the first time should be (in my view) to get a 16gb usb drive and create a acer stock recovery usb drive via acer care center for safe keeping before windows updates change/overwrite the stock recovery partition with forced updates :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • alisaeed
    alisaeed Member Posts: 24 Networker
    with all due respect
    You make no sense 
    Why would acer link their drivers to Microsoft store and windows update and do not want me to update

    And BTW waves maxx has for acer on its name so it is for acer laptops 
  • The most current drivers come in appxbundle format! It would be interesting to uninstall the driver and install it like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alisaeed
    alisaeed Member Posts: 24 Networker
    The most current drivers come in appxbundle format! It would be interesting to uninstall the driver and install it like this:


  • alisaeed
    alisaeed Member Posts: 24 Networker
    I feel in this community not welcoming anything against acer like we are haters or liars
    we chose acer like you and it's happen sometimes that the product bad 
  • No ACE users work for Acer. We are just users trying to help other users. If you visit communities, lenovo, apple, dell, you will see that users only post problems and also complain about the products.
    It would be interesting to let you know if this problem occurred when you still had the original operating system provided installed on your hard drive.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    alisaeed acer doesnt not link their drivers to windows update in anyway windows updates the drivers with the catalog that they have as the latest from the hardware manufacturers (doesnt mean they are the best or in some cases even compatible) they are not acer drivers at all same with the bios updates microsoft basically started to include/force bios updates in the windows updates (really bad bad idea updating the bios its risky and should only be done if its to fix any issue that the bios notes state it fixes apart from that theres no need to update it at all) which in most cases will brick your device this happened to many here as the bios wouldnt be properly flashed even if windows reported it was 100% completed anyway its just an advice you do whatever you want and feel like to im not here to tell anyone what to do im just advising but just for you to know all the drivers issues start after windows updates run might not make any sense to you but it will make sense to many here theres a pinned thread about it  :)

    Ps: Also wavesmax audio its not and acer exclusive app its just an app like any other that can be rebranded to suit any manufacturer as they please to same as dolby audio app (also according to many users reporting here the app its itself bad and a bit useless most of them just uninstalled it and the audio issues were over i also had crackling noise out of the box on mine and it was really annoying but i fixed by trying other drivers and finally reinstalling the stock audio driver) and as @egydiocoelho said and very well we are not acer employees in any way we are just here as voluntary to help troubleshoot any issues that might arise as best a we can/know and this community its not in anyway a direct channel to acer support 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • oddbenk
    oddbenk Member Posts: 29 Troubleshooter
    Sorry for my late reply guys. I really appreciate the help. However due to work and travelling I had to leave my lap-top at home. So after the decreasing of the sample rate the problem is still present... and it's really annoying especially when I try to relax to some music and can her theese popping sounds.
  • Have you checked if the problem remains with the driver provided by microsoft?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • oddbenk
    oddbenk Member Posts: 29 Troubleshooter
    could you please explain how to check that? I mean what shoudl I delete? which driver?
  • Delete the realtek driver like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alisaeed
    alisaeed Member Posts: 24 Networker
    egydiocoelho xapim maybe I don't sound like but I really appreciate all the work you do for this community, Thank you both

    and for my problem I see that only happen when I activate notebook fan control+ wavesmaxx 
    they have some kind of interference between the two 
    I tried wavesmaxx without NBFC and it working fine but I hate the fans noise 
    if I disable wavesmaxx prossising the audio is not so good and I hate it :\ 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    alisaeed said:
    egydiocoelho xapim maybe I don't sound like but I really appreciate all the work you do for this community, Thank you both

    and for my problem I see that only happen when I activate notebook fan control+ wavesmaxx 
    they have some kind of interference between the two 
    I tried wavesmaxx without NBFC and it working fine but I hate the fans noise 
    if I disable wavesmaxx prossising the audio is not so good and I hate it :\ 

    Those poll interval 100 ms in NBFC is very tight, try to loose it to 500 or 1000 (edit the profile and re-apply) and check whether it helps
  • Tikisin
    Tikisin Member Posts: 22 Networker
    alisaeed said:
    egydiocoelho xapim maybe I don't sound like but I really appreciate all the work you do for this community, Thank you both

    and for my problem I see that only happen when I activate notebook fan control+ wavesmaxx 
    they have some kind of interference between the two 
    I tried wavesmaxx without NBFC and it working fine but I hate the fans noise 
    if I disable wavesmaxx prossising the audio is not so good and I hate it :\ 
    I have the same problem with the popping, however, I have it even after I disable waves maxxaudio. Furthermore I don't think the problem is because of the NBFC but you only notice it when you have the fans disabled because when the fans are running the popping is hardly noticeable. I actually heard the popping even before I installed NBFC, specifically when I wanted to control the fans in the Predator Sense App - so when I would press on the + or - to increase or decrease fan speed, that would immediately cause popping.
    I also decreased the poll interval to 1000ms but that hasn't changed anything. 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Now I have an idea why Acer made fans on new Helios so loud not letting them stop ever

    They just wanted to mask popping sound this way 
  • Tikisin
    Tikisin Member Posts: 22 Networker
    belik said:
    Now I have an idea why Acer made fans on new Helios so loud not letting them stop ever

    They just wanted to mask popping sound this way 
    It's possible that after installing NBFC the popping has been occurring more often.
    Also can you test and see if you get the same popping if you like rapidly press the + button to increase fans, while you have music playing in the background, just to know if it's general or if it's specific just to my case.