Helios 300 G3-571 Predator sense problem

Acrid
Acrid Member Posts: 22 Troubleshooter
in Predator Laptops
So recently I had the motherboard and RAM replaced by Acer under warranty, and when I received my laptop back I tried to install the Predator Sense app off the Acer website it said "Sorry! This computer is not supported." I know I was looking up the right model and thus had the correct driver, but it won't let me install and now I cannot control fan speeds. What do I do to fix this?

Answers

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Try running in Windows 8 compatibility and also install the "Turbo Boost" drivers for your model from Acer's driver download website.
    - Hotel Hero
  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    I have that driver already, and I tried running in compatibility mode with administrator privileges. No luck. Wouldn't make sens to run it in compatibility mode anyway considering my laptop is less than a year old and came stock with windows 10 
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited August 2018
    Laptop not supported means your model number might have been changed in registry settings. You might want to manually change them to your model.

    Try setting the below registry setting and see if that helps:
    HKLM\SOFTWARE\WOW6432Node\OEM\PredatorSense --> Model_Name_1st --> predator g3-571

    If this doesn't work, or if this is what you already have, update that to predator g3-572 and give it a try.

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  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    sri369 said:
    Laptop not supported means your model number might have been changed in registry settings. You might want to manually change them to your model.

    Try setting the below registry setting and see if that helps:
    HKLM\SOFTWARE\WOW6432Node\OEM\PredatorSense --> Model_Name_1st --> predator g3-571

    If this doesn't work, or if this is what you already have, update that to predator g3-572 and give it a try.

    I do not know how to change registry settings. If I could have a walk-through that would help a lot. Thank you!
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Acrid said:
    sri369 said:
    Laptop not supported means your model number might have been changed in registry settings. You might want to manually change them to your model.

    Try setting the below registry setting and see if that helps:
    HKLM\SOFTWARE\WOW6432Node\OEM\PredatorSense --> Model_Name_1st --> predator g3-571

    If this doesn't work, or if this is what you already have, update that to predator g3-572 and give it a try.

    I do not know how to change registry settings. If I could have a walk-through that would help a lot. Thank you!
    1. Windows key + r --> will open run command
    2. Type regedit and hit enter, and enter admin credentials when prompted
    3. Follow the path I mentioned above... follow screenshots below, i mentioned sequence of clicks.
    4. Change the value at step 6 by double clicking on it.





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  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    edited August 2018
    Okay well now that I've tried this, it is impossible because i have no registry entries for Predator Sense. I have no entries because I cannot install it in the first place.... under OEM I only have a file for Identity card.
  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    bumb plz help
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Acrid said:
    Okay well now that I've tried this, it is impossible because i have no registry entries for Predator Sense. I have no entries because I cannot install it in the first place.... under OEM I only have a file for Identity card.
    Did you try making the entries manually?
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  • Ren645
    Ren645 Member Posts: 3 New User
    I currently have this problem. Predator sense logo shows when opening the app and background process also works in the Task Manager however, the app where you can configure the fan does not show, only showing the logo when the app is first opened. I uninstalled and reinstalled the Predator Sense for the model but the problem persists. Does anyone know how to fix this problem?

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Ren645 follow this  also if still persists check this and finally the official acer fix for when just shows the logo here you can also perform a battery power drain with these instructions and reset bios to setup defaults


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • LiquidSilence9
    LiquidSilence9 Member Posts: 2 New User
    I'm having the same problem where predator sense won't even open. I have the Predator G3-571. I've done what it says to do to fix this on the acer site by changing some PredatorSense service controls in the Task Manager but it didn't work or using FanSpeed didn't work and deleting and reinstalling Predator sense didn't work. I don't know why but this started to happen about 3 months ago and I can tell hundreds of other people are as frustrated as me and have this problem!

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