image

Predator Helios 300 CPU Fan Not Working

eetle35eetle35 Member Posts: 21 Networker
Hi!

I've had this computer for nearly 2 years now. It's the 2017-2018 model for the Predator Helios 300. For some reason, after hearing a weird clicking noise when running the fans during the day, my CPU fan simply won't run. When checking with Predator Sense, I see 0 rpm for the CPU. The GPU fan runs fine. I can confirm the fan itself isn't running, as I can see the GPU fan running from underneath the computer, whereas the CPU fan does not. Does anyone have solutions?

Thanks in advance

Best Answer

  • egydiocoelhoegydiocoelho ACE Posts: 64,701 Trailblazer
    Accepted Answer
    It is ideal to really check the problem visually by opening the notebook as long as you really know how to open it! I suggest you check out these videos:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 64,701 Trailblazer
    edited December 2019
    In this case, you should open the notebook and check what is going on. Can you enter the exact model? Example V3-571-6682.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    The model is G3-571-77QK & I was planning on checking the inside. I just wanted to see if there was a simple solution I could do before that.
  • You can try resetting the battery:

    But I think it's some cpu fan failure.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    Right, but the fan was working fine just today, aside from making a weird clicking noise for a few seconds. It was in my bag in the back seat of my car and fell from the seat onto the floor of the car. That makes me wonder if there's was just a loose wire or something?
  • eetle35eetle35 Member Posts: 21 Networker
    Oh, and I don't think there's a hole for this model, is there?
  • Why you should open the notebook to check the fan:

    Above the battery reset hole is located in the lower right corner under the memory compartment.
    Resultado de imagem para reset battery acer an515-51
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    I have the opportunity to open it up tomorrow, what should I be looking for? And, I recently applied thermal paste, so I'm worried about messing up the paste underneath the fan module. Is there a solution or is it nothing to worry about?
  • You should visually check whether fans are working or not. Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    I can see that the CPU fan isn't working, as it is visible from beneath the laptop. The GPU fan is fine & able to run at maximum speed. I do not have the warranty, as I have repasted the laptop. Anyway, if I shut down the computer, how can I see if the fan is running?
  • When repeating, did you correctly connect the cpu fan? Have you tried just disconnecting and reconnecting the fans? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    I'll try it out and see what happens, but it will take a while, as I would have to rebuild the laptop every time I try something. Is there a way to test the fan without rebuilding the laptop?
  • egydiocoelhoegydiocoelho ACE Posts: 64,701 Trailblazer
    Accepted Answer
    It is ideal to really check the problem visually by opening the notebook as long as you really know how to open it! I suggest you check out these videos:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    I understand and I will open it up. My question is how do I know if what I've done will work? I open it, change something, close it, then test the fan. Is it possible to test the fan before I close the laptop up?
  • eetle35eetle35 Member Posts: 21 Networker
    I managed to fix it, thanks for the help.
  • As well? How did you get it right? It would be interesting to post the solution here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ad33bAd33b Member Posts: 3 New User
    eetle35 said:
    I managed to fix it, thanks for the help.
    How did you fix it? I am facing the same problem like you and I have ordered a replacement fan from ebay. Still have to wait a couple weeks before I get it in hand. Can you tell me how did you solve yours?
  • egydiocoelhoegydiocoelho ACE Posts: 64,701 Trailblazer
    @Ad33b Do you own the model g3-571?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • eetle35eetle35 Member Posts: 21 Networker
    @Ad33b
    I didn't do anything to solve it, I think something was stuck in the fan. I opened my laptop up and hit it with some compressed air, to make sure anything stuck got out.
  • Ad33bAd33b Member Posts: 3 New User

    @Ad33b Do you own the model g3-571?
    No, I own ph317-51.
Sign In or Register to comment.

Who's Online3.2K

93904833334
93904833334
Acer-Ingrid
Acer-Ingrid
Acer-Manny
Acer-Manny
Ahlon
Ahlon
Danilo_Ferraz_Souza
Danilo_Ferraz_Souza
dt_pro
dt_pro
Felipekureke
Felipekureke
folkieboater
folkieboater
hony75
hony75
jonry14
jonry14
KillerInstin
KillerInstin
Kno63
Kno63
Mostafiz
Mostafiz
Nirvana899
Nirvana899
p0tt34
p0tt34
ragsak28
ragsak28
Vaibhav25
Vaibhav25
+3.2K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos