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New Acer Aspire E 15 E5-576G-5762 - Display does not turn ON after Locked/Sleep/Display off

PPNStevePPNSteve Posts: 5Member New User
edited December 2019 in Aspire, E and F Series Laptops
SEE: https://community.acer.com/en/discussion/557080/new-acer-aspire-e-15-display-doesnot-turn-on-after-sleep-display-off
I am also having same issue with brand new Aspire E 15 (E5-576G-5762)
Win 10 all latest updates, all latest drivers.. very annoying issue.
@egydiocoelho  @Syd25 

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 32,311ACE Trailblazer
    What is the version bios?
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  • billseybillsey Posts: 7,977ACE Pathfinder
    @PPNSteve does it get back with a quick press of the power button, or does that do a shut down?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PPNStevePPNSteve Posts: 5Member New User
    edited December 2019
    billsey said:
    @PPNSteve does it get back with a quick press of the power button, or does that do a shut down?

    nope does nothing with any normal button presses.. have to to do a long press on power to shutdown then restart

  • egydiocoelhoegydiocoelho Posts: 32,311ACE Trailblazer
    Have you also tried updating video card drivers and bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billseybillsey Posts: 7,977ACE Pathfinder
    It wouldn't be unusual for it to be an app that doesn't handle sleep well. Try doing a clean boot or booting to safe mode then see if it reappears in those modes. If it does it's not as likely to be an app, but if it doesn't then we'll want to try allowing apps back in one at a time until it next breaks.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PPNStevePPNSteve Posts: 5Member New User
    billsey said:
    It wouldn't be unusual for it to be an app that doesn't handle sleep well. Try doing a clean boot or booting to safe mode then see if it reappears in those modes. If it does it's not as likely to be an app, but if it doesn't then we'll want to try allowing apps back in one at a time until it next breaks.

    PPNSteve said:
    nope does nothing with any normal button presses.. have to to do a long press on power to shutdown then restart

    hmm, not many apps are usually running at most browser, email, photoshop and/or premiere and discord chat (usually minimized to task bar) none of which have caused this issue in the past.

    it happens on occasion with just the browser running (minimized) too.. and then not all the time.. so its random / intermittent.
  • ThomasGThomasG Posts: 1Member New User
    edited December 2019
    I have exactly the same problem. When the laptop goes to sleep it wont come back. Reset is the only way to wake it up.
    I didn't have this problem before. So maybe the latest windows update introduced this behavior. I am not sure.

    Edited the thread to hide personal information
    Acer-Samuel
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