New Acer Aspire E 15 E5-576G-5762 - Display does not turn ON after Locked/Sleep/Display off

PPNSteve · December 2019

SEE: https://community.acer.com/en/discussion/557080/new-acer-aspire-e-15-display-doesnot-turn-on-after-sleep-display-off
I am also having same issue with brand new Aspire E 15 (E5-576G-5762)
Win 10 all latest updates, all latest drivers.. very annoying issue.
@egydiocoelho @Syd25

egydiocoelho · December 2019

What is the version bios?

billsey · December 2019

@PPNSteve does it get back with a quick press of the power button, or does that do a shut down?

PPNSteve · December 2019

billsey said:

@PPNSteve does it get back with a quick press of the power button, or does that do a shut down?

nope does nothing with any normal button presses.. have to to do a long press on power to shutdown then restart

egydiocoelho · December 2019

Have you also tried updating video card drivers and bios?

billsey · December 2019

It wouldn't be unusual for it to be an app that doesn't handle sleep well. Try doing a clean boot or booting to safe mode then see if it reappears in those modes. If it does it's not as likely to be an app, but if it doesn't then we'll want to try allowing apps back in one at a time until it next breaks.

PPNSteve · December 2019

billsey said:

It wouldn't be unusual for it to be an app that doesn't handle sleep well. Try doing a clean boot or booting to safe mode then see if it reappears in those modes. If it does it's not as likely to be an app, but if it doesn't then we'll want to try allowing apps back in one at a time until it next breaks.

PPNSteve said:

nope does nothing with any normal button presses.. have to to do a long press on power to shutdown then restart

hmm, not many apps are usually running at most browser, email, photoshop and/or premiere and discord chat (usually minimized to task bar) none of which have caused this issue in the past.

it happens on occasion with just the browser running (minimized) too.. and then not all the time.. so its random / intermittent.

ThomasG · December 2019

I have exactly the same problem. When the laptop goes to sleep it wont come back. Reset is the only way to wake it up.
I didn't have this problem before. So maybe the latest windows update introduced this behavior. I am not sure.

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Acer-Samuel

iggy800 · March 26

Has this issue been resolved? I have not seen a definitive resolution anywhere.

egydiocoelho · March 26

@iggy800 The user did not report. It would be interesting for you to create a new topic.

PPNSteve · March 26

we are still experiencing this issue.. it has gotten a bit better with a couple Win10 updates but I still think its systematic..

A work-around is to just close the laptop (suspend).. seems to always come back that way.

egydiocoelho · March 26

There are some bios updates for the video card of this model:

Image: https://us.v-cdn.net/6029997/uploads/editor/5o/azsphx6uikk0.png

What is the version of the bios?

PPNSteve · March 26

I went thru the unit and updated everything a few months ago, including bios, drivers, and the like

egydiocoelho · March 26

Ok! But, What is the version of the bios?

The_Duk3_ · April 5

I'm having the same problem for the last few months and I've tried everything with no luck whatsoever. My issues started once windows updated to the latest version. I'm convinced it's a driver issue, but no one has resolved this issue as yet. PLEASE ACER TEAMS, PLEASE HELP ALL OF US TO FIND A SOLUTION FOR THIS?