My Helios 300 (G3-572) warranty (motherboard burn?)

NelsonNJ
NelsonNJ Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hi, I'm from France and today (11/14/2019) my laptop died.

I was playing a ressource demanding game on my desk with a laptop cooler and then what I thought was a fps drop actually crashed the game, after that I began to smell like something was burning and the desktop crashed. The PC shut itself down and when I restarted it it initially worked then shut itself again. 
The PC now doesn't respond and there's no signal whatsoever when plugging the charger in or out.
I think the PC is basically dead, and I read before some people had the same experience (about motherboard burns) and the warranty worked.

I purchased the PC in July 2017 on Amazon and I wanted to know how to proceed to a maintenance on the laptop and how to make the warranty work in my case in France.

I hope to get answers rapidly about my problem, thanks for reading.

Best Answer

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    NelsonNJ well if you purchased it in 2017 and youre in France you probably only had 1 year ITW in EU (this means international travellers warranty only in the US they used to have 2 years fro the 2017/2018 models but its down to 1 now for  the 2019 models) its way out warranty now  (check acer warranty policy for your own country here) you would have take it to a good repair shop to diagnose it in case its the motherboard itself you would have to find a donor mobo to for replacement sometimes if you have know a good electronic engineer some capacitors can be replaced and the mobo brought back to life as acer will only provide repair while its on warranty so as i said find a really good repair shop and get a proper engineer to diagnose the issue unfortunately theres nothing else that can be done here

    Have you ever repasted it and cleaned the fans/exit airflow properly bare in mind gaming laptops when heavily used should be repasted one per year with proper thermal paste like kryonaut for ex

    So as i said above youre way out of warranty check the policy here:


    Notebook

    2 year standard warranty (1st year ITW)
    (For products purchased from 01/07/2016)

    1 year standard warranty (ITW) (until 30/06/2016)





     Gaming / Predator





    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • NelsonNJ
    NelsonNJ Member Posts: 3 New User
    I purchased it in July 2018, not july 2017 I mistyped, sorry. I think the warranty is still valid.
  • NelsonNJ
    NelsonNJ Member Posts: 3 New User
    NelsonNJ said:
    I purchased it in July 2018, not july 2017 I mistyped, sorry. I think the warranty is still valid.
    In addition, on the french website for the warranty it is still under warranty (2 years standard warranty), I just want to know how to contact them / send them my laptop for repair.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019 Answer ✓
    NelsonNJ you have to contact support directly via support page from your own country there should be more than one contact option available :)

    Check here


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/