mohan2018 said:

@m7ammeed

Hi,

I am really sorry for the inconvenience...

Step 1

Please try windows + x on keyboard or go to run - type devmgmt.msc click on ok to go to device manager.

Expand keyboard - right click on the item name and click on uninstall..  Restart the computer.  

Step 2

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.  

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds. 

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

Please check whether the keyboard is working fine..

Step 3

Try to use an alternative usb keyboard and check how it is working.     Try to go to bios by tapping f2 and check whether the inbuilt keyboard is working fine.   Check whether the arrow keys, function keys and other keys are working fine.  Please remember, you cannot use all the keys of your keyboard in Bios.  This is just to check whether it is a hardware or software issue.

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

 

mohan2018 said:

@m7ammeed

Hi,

I am really sorry for the inconvenience...

Step 1

Please try windows + x on keyboard or go to run - type devmgmt.msc click on ok to go to device manager.

Expand keyboard - right click on the item name and click on uninstall..  Restart the computer.  

Step 2

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.  

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds. 

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

Please check whether the keyboard is working fine..

Step 3

Try to use an alternative usb keyboard and check how it is working.     Try to go to bios by tapping f2 and check whether the inbuilt keyboard is working fine.   Check whether the arrow keys, function keys and other keys are working fine.  Please remember, you cannot use all the keys of your keyboard in Bios.  This is just to check whether it is a hardware or software issue.

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

 

m7ammeed if still on warranty i would send it to get checked  also did you or anyone ever spilled something on the keyboard ? anyway you might have a faulty keyboard or just the keynoard cable not properly connected to the mobo if you are out of warranty you can open it yourself and check it also if you need any replacement parts you can contact @Kev0806 directly by pm he is an acer parts partner and would have the part you need