next@acer 2020

Touch pad not working after Windows pro update

AswinarunAswinarun Member Posts: 4 New User
I've updated my Nitro 5 (ryzen 5) from windows 10 home to pro version.but after the update and installing all the driver from the Acer site the touch pad isn't working.ive checked the bios but there it doesn't shows any option for touch pad.touch pad not listed on device manager option.what should i do ??

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    Hi,
    Go to Device manager, expand Human Interface devices, expand Mice and other pointing devices, post the snip like mine. Go to BIOS, move to Main tab and see whether the Touchpad is in Basic mode.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User
    edited October 2019
    @brummyfan2

    Im currently not home ,so apologies for not sending the snaps.
    Actually when i checked these before ,

    In Device manager it didn't show I2C HID device and Synaptic HID device in HID options and in mice and pointer device option it showed as same as you've shown.

    In main settings inside Bios there was nothing like a touchpad option

  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    edited October 2019
    OK, when you can please right click HID-compliant mouse, select Properties, go to Details tab, click Hardware Ids and post the snip, also post the actual laptop model name, like AN515-xx.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User



    @brummyfan2 here it is.
  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    Could you please post the model name of the laptop.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User
    @brummyfan2
    acer nitro 5 An 515 43
    Part num:UN.Q5XSI.001
  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    I can not work out whether your laptop using Synaptics or Elan drivers for your HID-compliant mouse, we need to establish before trying to install appropriate driver, so I would suggest you to expand Human Interface device and try to find it's stated either Syna or Elan in any of the devices in Details tab.
    Please use Snipping tool to post any pictures, the camera pictures are not easy to read.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
Sign In or Register to comment.

Who's Online1.4K

Axell26
Axell26
A_BD
A_BD
Cícero123
Cícero123
DreByte
DreByte
Fatsoboy
Fatsoboy
Gileade
Gileade
glemerson
glemerson
HartHart05
HartHart05
HeinzDBV
HeinzDBV
Jose_Kagaoan
Jose_Kagaoan
kflemonice
kflemonice
Lucs2609
Lucs2609
luisarturo99
luisarturo99
Luisca
Luisca
luuuuuuuukkkaasss
luuuuuuuukkkaasss
Maidah
Maidah
MrEfo
MrEfo
NightmarePB
NightmarePB
notcharise
notcharise
Otwice1
Otwice1
RodrigoAndrade
RodrigoAndrade
StevenGen
StevenGen
TiagoTabajara
TiagoTabajara
ttttt
ttttt
WillDoNitro5
WillDoNitro5
+1.4K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3315

Total Points:5742

Total Accepted Answers: 289

GAMING6698 Mainframe Wrangler