Examples: Monday, today, last week, Mar 26, 3/26/04

Touch pad not working after Windows pro update

AswinarunAswinarun Member Posts: 4 New User
I've updated my Nitro 5 (ryzen 5) from windows 10 home to pro version.but after the update and installing all the driver from the Acer site the touch pad isn't working.ive checked the bios but there it doesn't shows any option for touch pad.touch pad not listed on device manager option.what should i do ??

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 15,323 Trailblazer
    Hi,
    Go to Device manager, expand Human Interface devices, expand Mice and other pointing devices, post the snip like mine. Go to BIOS, move to Main tab and see whether the Touchpad is in Basic mode.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User
    edited October 2019
    @brummyfan2

    Im currently not home ,so apologies for not sending the snaps.
    Actually when i checked these before ,

    In Device manager it didn't show I2C HID device and Synaptic HID device in HID options and in mice and pointer device option it showed as same as you've shown.

    In main settings inside Bios there was nothing like a touchpad option

  • brummyfan2brummyfan2 ACE Posts: 15,323 Trailblazer
    edited October 2019
    OK, when you can please right click HID-compliant mouse, select Properties, go to Details tab, click Hardware Ids and post the snip, also post the actual laptop model name, like AN515-xx.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User



    @brummyfan2 here it is.
  • brummyfan2brummyfan2 ACE Posts: 15,323 Trailblazer
    Could you please post the model name of the laptop.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • AswinarunAswinarun Member Posts: 4 New User
    @brummyfan2
    acer nitro 5 An 515 43
    Part num:UN.Q5XSI.001
  • brummyfan2brummyfan2 ACE Posts: 15,323 Trailblazer
    I can not work out whether your laptop using Synaptics or Elan drivers for your HID-compliant mouse, we need to establish before trying to install appropriate driver, so I would suggest you to expand Human Interface device and try to find it's stated either Syna or Elan in any of the devices in Details tab.
    Please use Snipping tool to post any pictures, the camera pictures are not easy to read.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
Sign In or Register to comment.

Who's Online311

Acer-Erick
Acer-Erick
adrian522
adrian522
ayush007
ayush007
azzaamekkeri
azzaamekkeri
bikkerr2
bikkerr2
brummyfan2
brummyfan2
Choii
Choii
harshgupta718
harshgupta718
JustHereForAQuestion
JustHereForAQuestion
Kmj40
Kmj40
Kurdivac
Kurdivac
MarcusViniciusBastos
MarcusViniciusBastos
NUNO2003
NUNO2003
Rasika
Rasika
xprzemekw
xprzemekw
Zet
Zet
+295 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 2990

Total Points:5162

Total Accepted Answers: 257

GAMING6698 Mainframe Wrangler