For a short period before stopping it would cycle through error messages like "unfortunately, Acer Home has stopped", "unfortunately, Google Play has stopped" and a few others. I tried to reboot several times, which didn't help, and after another attempt it would just not turn on at all. No new software had been downloaded, nor anything else of note happened before the issue started. When plugged in to charge, the light is blue, Acer screen comes on, then the screen goes black and a large battery sign comes up in the middle of it. I would love it if the phone could be used again but, more importantly, I would really appreciate it if someone could help getting the contacts, messages and the To Do list off it. Thank you!!