Liquid Z4 (Model Z160) stopped turning on

BohdanaBohdana Member Posts: 3 New User
For a short period before stopping it would cycle through error messages like "unfortunately, Acer Home has stopped", "unfortunately, Google Play has stopped" and a few others. I tried to reboot several times, which didn't help, and after another attempt it would just not turn on at all. No new software had been downloaded, nor anything else of note happened before the issue started. When plugged in to charge, the light is blue, Acer screen comes on, then the screen goes black and a large battery sign comes up in the middle of it. I would love it if the phone could be used again but, more importantly, I would really appreciate it if someone could help getting the contacts, messages and the To Do list off it. Thank you!!

FAQ & Answers

  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    @Bohdana

    Hi, Sorry to hear about your issue. Press the power button with the phone connected to the charger and check if it tries to boot or not? 

    Also  if you feel that the unit is under warranty, click the link below and choose your location and contact the Acer Support and they will help you.

    http://www.acer.com/worldwide/support/

    I hope that this is helpful to you! If I have answered your question kindly click YES, Thank you :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • BohdanaBohdana Member Posts: 3 New User
    Thank you for answering, MartinJohn00001! When the phone is connected to the charger and power button pressed, the screen "Acer Explore beyond limits TM" comes on, then goes off to black screen again. Do you think there is any hope for getting it to work or getting any data off it? Thanks again! 
  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    Bohdana said:
    Thank you for answering, MartinJohn00001! When the phone is connected to the charger and power button pressed, the screen "Acer Explore beyond limits TM" comes on, then goes off to black screen again. Do you think there is any hope for getting it to work or getting any data off it? Thanks again! 
    Well, for that you will have to contact the Acer Support and check. Kindly check the above link.
    I hope that this is helpful to you! If I have answered your question kindly click YES, Thank you :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • BohdanaBohdana Member Posts: 3 New User
    Oh, I see. It's an old phone so unfortunately there is no warranty and Acer offers out-of-warranty support only through a third party that charges a fee.
  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    Bohdana said:
    Oh, I see. It's an old phone so unfortunately there is no warranty and Acer offers out-of-warranty support only through a third party that charges a fee.
     Hi, sry to hear it. In that case you can check with any local technician for further help. Sorry for late reply.
      I hope that this is helpful to you! If I have answered your question kindly click YES, thank you 

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
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