Acer nitro 5 spin not turning on by power button

Atuls
Atuls Member Posts: 8

Tinkerer
edited December 2023 in 2020 Archives
I have Acer Nitro 5 spin laptop( now warranty is over( 4 months ago)).
I had shut down the laptop at night around 7 or 8pm but it started automatically at 3:00 am and it was restarting continuously several times.
And the screen shows up to boot logo of acer
And it restarts again and again.
And the power button was also not working to shut down the laptop.
Restarting process goes up to 7:00 am
Then I opened up the laptop and disconnected the battery.
After that I have done all the basic steps like battery reset through battery reset pin hole, 
Disconnecting the battery and hold the power button for 30 sec or 1 min. but it was of no use and laptop was not turning on.
After 10 days( i.e. today) I disconnected the laptop battery first and then also disconnected the cmos battery from motherboard and reconnected them. 
I plugged the charger and laptop turned on automatically and laptop booted in to windows. Everything seems to be working fine but laptop power button was not working.
I shut down the laptop after around 2 hours but it was not turning on as power button was not working.
Again after sometime I disconnected the cmos battery from motherboard and laptop battery and reconnected it and plugged the charger and again laptop booted to windows
Every port like USB and everything was working but power button was not working.
And after shutting down the laptop.
Again the laptop didn't turned on.

Can anyone help me out?
I purchased this costly laptop and in 16 months only it created lot of problems.

In warranty period also I called Acer people to change the battery but they did't.
Acer services are very poor.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited September 2019
    After having done this procedure "Again after sometime I disconnected the cmos battery from motherboard and laptop battery and reconnected it and plugged the charger and again laptop booted to windows", did you press the power button to turn on the notebook? Or notebook turned on automatically as soon as you plugged in the power adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    No I have not pressed the power button. It  turned on automatically.
  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    It only turned on when I disconnected and reconnected the cmos battery from motherboard, and it only turned on automatically when I plugged in the charger.
    And by the way battery is charging by the charger.
    But power button not working.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Is your model the np515-51?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    Yes it is np515-51.
  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    Also it is not turning on by direct supply(i.e by disconnecting the battery and only plug in the charger) by power button.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Some notebooks were experiencing similar keyboard problems, and users stated that if some keyboard keys were pressed together with the power button, the notebook would turn on. You can do the same test.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    It is not turning on by simultaneously pressing keyboard keys + power button.

  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    Today when the laptop turned on automatically I checked the keys 
    These were working properly.

  • Atuls
    Atuls Member Posts: 8

    Tinkerer
    edited September 2019
    By the way when it was in warranty some keys showed autotyping but problem was solved by battery reset pin hole.
    Also a day before (when the laptop was turning on and off automatically) some keys typing strange characters so I disconnected the external peripheral like mouse and keyboard and then it was working ok that day.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you tried disconnecting the keyboard cable?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Please open Acer Quick Access and under Power Button Settings make sure "Shutdown" is selected


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • hollermann
    hollermann Member Posts: 8

    Tinkerer
    Although this problem seemed to have solved, my 15" Acer Spin SP515-51N has exactly the same problem. Following your solution I installed Acer Quick Access. Unfortunately there is no Power Botton Option. I reseached the program folder: there is a subfolder "plugin" and inside a folder "Power Button" with a .dll inside. I have to admit: when I got the computer I installed a virginal Windows 10 pro. All Acer drivers are installed, all Windows updates has been installed, BIOS is the latest version.

    Does anyone know how to activate this Quick Access option?

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