My touchpad of my chromebook CB3-431 isn't working.

AlexanderWing
AlexanderWing Member Posts: 4 New User
edited October 2023 in Chromebooks
I have had an acer chromebook cb3-431 for around 2 years and suddenly today my touchpad stopped working. I have a mouse on it, and that works perfectly fine. But my touchpad doesn't do anything.

I don't know what to do.

Answers

  • TECH_MAN
    TECH_MAN Ally Posts: 453
    edited September 2019

    Hi AlexanderWing

    If your touchpad stops working, try these steps:

    • Make sure there is no dust or dirt on the touchpad.
    • Press the Esc key several times.
    • Drumroll your fingers on the touchpad for ten seconds.
    • Turn your Chromebook off, then back on again.
    • Perform a hard reset.
    • If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.
    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • AlexanderWing
    AlexanderWing Member Posts: 4 New User
    Nothing works but the hard reset is also not working, it just starts up like normal? 
  • AlexanderWing
    AlexanderWing Member Posts: 4 New User
    So what can i do now?
  • TECH_MAN
    TECH_MAN Ally Posts: 453
    Hi AlexanderWing

    You can also try below steps to enable the touchpad
    1. Open your web browser.
    2. Type chrome://flags/#ash-debug-shortcuts in the address bar of the web browser and press Enter.
    3. Enable the option Debugging keyboard shortcuts, then restart your Chromebook.
    4. Press the Search + Shift + P keys at the same time to toggle the touchpad On or Off.
    "Hit Accept If Its Helpful"  
    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Both connector ends of the touchpad's ribbon cable probably need to be re-seated. To access, the bottom cover and battery must be removed. The touchpad connector to the mainboard is located very close to, and to the left of, the battery connector to the mainboard.  Jack E/NJ

     

    Jack E/NJ

  • AlexanderWing
    AlexanderWing Member Posts: 4 New User
    Tech_man none of your things worked, and Jacke how can i open my chromebook?
  • milpat
    milpat Member Posts: 1 New User
    @JackE ... This post my be old but worked wonderfully for me ... took 5 minutes and 10-12 screws to complete
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Congrats on your success. Thanks for the report . Jack E/NJ

    Jack E/NJ

  • JeffCTN
    JeffCTN Member Posts: 1 New User
    Thanks @JackE Also worked perfectly for me.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Thanks for reporting back. Jack E/NJ

    Jack E/NJ

  • Jay_Buster
    Jay_Buster Member Posts: 1 New User
    JackE - Yahoo!!!!  Your guide worked perfectly.  I am NOT a techie, but it was pretty easy to fix.  About 10 to 15 minutes.  I was on Amazon ready to buy a new laptop when I read your advice.  I owe you.  Thank you again. Jay
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Jay_BusterThanks for the report on your success!   :)   Jack E/NJ

    Jack E/NJ

  • Coolguy1o1
    Coolguy1o1 Member Posts: 1 New User
    I can vouch for that repair too. Just remove the two screws to the battery and move it aside. Unplug and put pack the the connectors and it should start working. 
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