next@acer 2020

Hi. Did anyone send the laptop to the Acer repair center?

Hi.
Dis anyone send the laptop to the Acer repair center? I recently send my swift 514-52T to repair center due to the fan noise and short battery life. How the repair center work? Are they work good with the laptop repairing?

FAQ & Answers

  • JackEJackE ACE Posts: 21,761 Trailblazer
    Did you send the machine to Texas repair center? If yes, you should be OK. Jack E/NJ
    Jack E/NJ
  • Hey796Hey796 Member Posts: 7 New User
    Yes, I sent it to the Texas repair center. Thanks!
  • Hey796Hey796 Member Posts: 7 New User
    How long it take the repair. I am so mad at the acer’s repair and it is almost 15 days my laptop repair still in progress. It mentioned on the website is only take 7-10days include ship it back . But now it is 15days it still did not complete. I have contacted with the support team and there is nothing can help! Please adjust your service, acer! Poor efficient! 
  • Hey796Hey796 Member Posts: 7 New User
    I purchased the acer laptop not enough one moth and there is fan and battery problem with my laptop. Then I sent my laptop to repair center and I have told the support team that wrote down my battery and fan. Now I am waiting for 15days and they told me they are still waiting my fan to arrive and they are not work in my battery yet. It is ridiculous that they only spend half month to wait the fan and nothing work with my battery ! I am so mad! Because I really need the laptop to get back my work! I through 7-10days to repair include ship it back which they mentioned is fine l. But now is 15days and there is not specific time that when I can get it back! No any refund or return with is bad service! Never would but acer product again!
  • jenekowjenekow Member Posts: 8 New User
    Hopefully you get it back actually fixed.  When I got mine back from repair for fan/ battery issues, nothing was fixed.  I'm having a nightmare of a time getting customer service to talk to me. 
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,221 Acer Crew

    Hello Hey796,

     

    I'm sorry to hear that you're having issues.

    Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

  • Hey796Hey796 Member Posts: 7 New User
    jenekow said:
    Hopefully you get it back actually fixed.  When I got mine back from repair for fan/ battery issues, nothing was fixed.  I'm having a nightmare of a time getting customer service to talk to me. 
    How long they take the repair process for your laptop?
  • Hey796Hey796 Member Posts: 7 New User
    edited May 2019

    Hello Hey796,

     

    I'm sorry to hear that you're having issues.

    Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

    S/N NXGTMAA001XXXXXXXXXXXX

    [Post edited to remove inappropriate or personal content -Acer-Manny]
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