Apsire E5-575-33BM keyboard incorrect characters

Harue
Harue Member Posts: 6

Tinkerer

edited September 2023 in 2019 Archives

I have an Aspire E5-575-33BM.  The system just had a new SSD installed with Windows 10.  The keyboard has issues with incorrect characters.  All the #'s on the number pad, arrow keys and backspace do not do what they should.  Not sure if the system came with Windows 10 or was upgraded to 10 from an earlier version.  When the system was given to me, it had windows 10 and the keyboard issues existed.  Ruling out virus or spyware since a clean image was installed on a new SSD.  I have tried the following:

Disabled Filter keys.

Uninstalled the keyboard in Device Manager.

Tried keyboard driver update but could not find specific driver on Acer site.

Messed with Language settings but US English was already set.

Any suggestions are greatly appreciated.

Answers

  • Hello! What is the bios version? Is there an option with the name function key behavior in bios? Are there any drivers with bios problems? Have you been to this site to do the key test? http://en.key-test.ru/
      
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                                                     egydiocoelho Trailblazer
     
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  • Harue
    Harue Member Posts: 6

    Tinkerer

    BIOS Version/Date Insyde Corp. V1.27, 5/26/2017

    The BIOS updated on the Acer site do not give much detail.  All the drivers look like they have no issues.  I did the key test and all the issues pop up on the right side of the keyboard.

  • OK! I would like to know if in the bios there is a function like the name function key behavior? I also suggest downloading these programs to see if there are any virtual plagues that are interfering with the keyboard that may persist even after reinstalling windows: https://www.bleepingcomputer.com/download/junkware-removal-tool/dl/293/ and https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/344/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • These programs do not contain any viruses. The ideal is to run them in safe mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Also, did you spill any liquid on the keyboard or dropped the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Harue
    Harue Member Posts: 6

    Tinkerer

    This was a brand new hard drive with a fresh install of Windows.  No data was transferred from the old hard drive to the new so there is no possibility of virus or malware.  I checked the BIOS and I did not see anything corresponding to keyboard.  The BIOS seems very primitive.  I am unaware of any drop or spill because I am just repairing the system, it is not mine. 
  • Does the keyboard language match the windows language? Have you tried updating bios to see if it solved the problem? When you press the numlook key, do the numbers appear correctly? When you disable numlook, do the other functions on the numeric keypad such as page down and page up work?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Harue
    Harue Member Posts: 6

    Tinkerer

    I just updated the BIOS to BIOS Version/Date Insyde Corp. V1.47, 9/6/2018
    The Windows Language is English (United States) and the keyboard language is US QWERTY.

    The BIOS upgrade did not resolve the issue.  The numlock key when on or off, does not display the proper keys.  They display different characters when on and a different set of characters when off.  Neither of which are the correct characters.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019
    Is your notebook under warranty? Have you checked that disconnecting the keyboard from the motherboard solves the problem? Also, when connecting an external keyboard, do the keys also have the same problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Harue
    Harue Member Posts: 6

    Tinkerer

    Out of warranty by 6 months and no extended warranty available.  I just took apart the laptop and reconnected all cables but that did not resolve the issue.  When an external keyboard is plugged in, the keys work perfectly.  Not sure if it is worth the investment to purchase a new internal keyboard with no guarantee that the new keyboard will work properly.
  • This notebook came with windows 10 home single language! have you tried using the alt + f10 command before the acer logo to reinstall windows? Have you also tried resetting the internal battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Harue
    Harue Member Posts: 6

    Tinkerer

    I am unable to use the alt + f10 option since the hard drive has been replaced and reinstalled with Windows 10 again.  I have already done the battery reset by using a paperclip.
  • Are the problems remaining while connecting an external keyboard? Have you tried uninstalling the keyboard driver in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)