Is there any Update tool for Thunderbolt 3 - Acer Aspire V Nitro vn7 792g?

NadirS
NadirS Member Posts: 6 New User
edited November 2023 in 2019 Archives
Hi,
I saw many questions regarding updates for Thunderbolt 3 for Acer Nitro series since 2016.
Is there any update tool that works? 
I have updated bios to latest 1.09.
and installed latest driver and firmware v. 15 for thunderbolt from acer official site.
 

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    edited February 2019
    @NadirS

    Try the check the link below and update 

    https://downloadcenter.intel.com/download/26141/Thunderbolt-3-Firmware-Update-Tool

    or click the link below and try the step , it might fix the issue

    https://community.acer.com/en/discussion/comment/458140


    Click on 'Yes' if the comment answers your question!

    Click on 'Yes' if the comment answers your question!
  • NadirS
    NadirS Member Posts: 6 New User
    Thanks for reply Jack22
    Unfortunately this method didn't fix my problem.
    Why Acer didn't release update yet, its been a while form last update?
  • NadirS
    NadirS Member Posts: 6 New User
    Thanks Acer for great support!!!
  • NadirS
    NadirS Member Posts: 6 New User
    For all of you who want to use a thunderbolt 3 for eGpu, this controller can support external graphics but you dont have new firmware that will work with exernal graphics. You will need at least nwm v16. 
  • rapiddog
    rapiddog Member Posts: 10

    Tinkerer

    So that’s the answer, no support at all for an egpu...I really wished I’d known that before buying all the hardware to set one up.
  • NadirS
    NadirS Member Posts: 6 New User
    Me too. :/
    I see lot of us have same issue.
     Maybe we can together sent some form of request to acer support. 

  • rapiddog
    rapiddog Member Posts: 10

    Tinkerer

    This is ridiculous. I tried Acer Chat and got a third party person that told me to post here or try Acer Chat...wtf.
    How does one get a simple answer whether the laptop supports an EGPU???

  • agjs
    agjs Member Posts: 1 New User
    Hey Acer support. How are you guys even remotely assuming that any of us will ever buy another product from you, when you can't at least try and solve this problem, which clearly, many people have?