M.2 Slot 1 not detecting any drive on PH517-61-R0GX

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  • MilesBHuff
    MilesBHuff Member Posts: 7

    Tinkerer

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    I'm having the same issue.  Absolutely ridiculous with how much I paid for this.
  • ToadThumper
    ToadThumper Member Posts: 9

    Tinkerer

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    Acer just released a new BIOS on Nov 28. Did anyone update and did this give us two functioning NVMe slots? Wishful thinking, I'm sure... but one can dream.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Acer just released a new BIOS on Nov 28. Did anyone update and did this give us two functioning NVMe slots? Wishful thinking, I'm sure... but one can dream.
    Nop a bios update would never enable 2 nvme slots when one is sata only by hardware not software :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Nalan91
    Nalan91 Member Posts: 3 New User
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    Same issue here. Did they solve it ????. With Ubuntu 18.04 with kernel upgrade wifi works fine and with alsamixer sound ok. But the major issue with m2 slot. 
    Please update 
  • whitebunnyflock
    whitebunnyflock Member Posts: 47 Devotee WiFi Icon
    edited January 2019
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    I would like to buy one of these but the second M.2 slot not working would be a big problem for me.  If I summarize the above can someone tell me if this has worked for them?
    1. Disable Intel Optane and set AHCI instead in BIOS
    2. Re-install windows 10.
    3. Install M.2 SSD (not NVMe) stick into empty M.2
    4. Partition M.2 in windows
    5. all works now?
  • quadcricket
    quadcricket Member Posts: 15 Troubleshooter
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    Just for an update: I got the laptop back from Acer after moving up the chain of command in support. The whole debacle ended with their support tech telling me the second slot on the AMD laptop is SATA M.2 ONLY and RAID will never ever work. They actually updated their website to show this correction. I have not purchased a SATA M.2 yet to be able to test the second slot for normal function.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited March 2019
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    As i said above that is completely correct there are pros and cons on the amd/intel variants the intel has 2 nvme slots but non upgradable cpu the amd has only 1 nvme and one sata slot but upgradeable cpu you cant have the best of both worlds unfortunately this is why is called marketing and @quadcricket technically it shoud work fine with the same wd blue 3d nand 2tb m.2 i also have :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/