Predator Helios 300 Model N17C1 shuts off immediately

Jakoy
Jakoy Member Posts: 12

Tinkerer

edited February 2019 in Predator Laptops
My predator laptop keeps shutting off immediately on startup. The power button alone won’t turn it on. I have to press it a few times and then press multiple other keys on the keyboard. The keyboard then lights up, the predator logo flashes on the screen, and then it immediately turns off with a very audible click.
 
I can keep the laptop on as long as I’m constantly pressing any key on the keyboard, but once I stop pressing any keys, it shuts off in seconds.

I have tried to press a key long enough to keep the laptop on long enough to completely reset it, but once the reset gets to 2% it tells me there was a problem with resetting and shuts off.

I have tried the battery reset button. I have tried removing the power cord, holding the power button for 10-30 seconds and then plugging it back in again. Nothing I’ve tried has worked.
«1

Answers

  • What is the exact model of your notebook? Example an515-51-75kz! The current notebooks have a power interrupt button like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    What is the exact model of your notebook? Example an515-51-75kz! The current notebooks have a power interrupt button like this:

    Where exactly would I look to find the exact mode number?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    edited February 2019
    It looks like the model is G3-572-72YF
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    Ok, so it looks like I do have one of those switches
  • OK! As your notebook power on by pushing the keyboard down a bit, I suspect that this button is not being pressed properly:

    You can solve this by pressing the screw next to the button a little more, or by placing a few layers of electrical tape to press the button:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    OK! As your notebook power on by pushing the keyboard down a bit, I suspect that this button is not being pressed properly:

    You can solve this by pressing the screw next to the button a little more, or by placing a few layers of electrical tape to press the button:

    So I applied a few layers of electrical tape to the button, but it hasn’t fixed the problem.

    Any other ideas?
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    Also now if I keep pressing keys to keep the laptop on, all I’m getting is a black screen with text telling me:
    Realtek PCIe GBE Family Controller Series v2.64
    PXE-E61: Media Test Failure, Check cable
  • OK! Enter the bios and make sure the boot mode is in uefi and if the windows boot manager comes first in the boot section!
    Then try resetting the battery like this: 
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    OK! Enter the bios and make sure the boot mode is in uefi and if the windows boot manager comes first in the boot section!
    Then try resetting the battery like this: 
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    I accidentally changed the bios at one point, so it’s reset now. And the battery reset didn’t work.
  • Are you sure this button is being pressed? 

    What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    Are you sure this button is being pressed? 

    What is the version bios?
    I’m sure the button is being pressed. There’s a prominent indent in the electrical tape I used.

    How do I check to bios version?
  • In the bios information section, show the bios version! Have you added any hardware recently? Is your notebook still under warranty? Does this problem occur only on the battery or when it is connected to the power adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    In the bios information section, show the bios version! Have you added any hardware recently? Is your notebook still under warranty? Does this problem occur only on the battery or when it is connected to the power adapter?
    I’ll check the bios version once I get back home tonight. I haven’t added any hardware recently and I’m not sure if it’s still under warranty. The problem occurs when it is connected to the power adapter as well.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019
    Jakoy said:
    Also now if I keep pressing keys to keep the laptop on, all I’m getting is a black screen with text telling me:
    Realtek PCIe GBE Family Controller Series v2.64
    PXE-E61: Media Test Failure, Check cable
    @Jakoy that message states you pressed the bootmenu shortcut and the selected network/lan boot that option will never work disconnect from ac try a battery power drain reset by pressing the battery pinhole (by the ram cover) for 30s or more then let it sit for 20mnts or more try to boot into bios and reset setup defaults see if it fixed it if not if u still have a black screen i suggest contact acer support for a possible repair/replacement


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    In the bios information section, show the bios version! Have you added any hardware recently? Is your notebook still under warranty? Does this problem occur only on the battery or when it is connected to the power adapter?
    Bios version is v1.21
  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    xapim said:
    Jakoy said:
    Also now if I keep pressing keys to keep the laptop on, all I’m getting is a black screen with text telling me:
    Realtek PCIe GBE Family Controller Series v2.64
    PXE-E61: Media Test Failure, Check cable
    @Jakoy that message states you pressed the bootmenu shortcut and the selected network/lan boot that option will never work disconnect from ac try a battery power drain reset by pressing the battery pinhole (by the ram cover) for 30s or more then let it sit for 20mnts or more try to boot into bios and reset setup defaults see if it fixed it if not if u still have a black screen i suggest contact acer support for a possible repair/replacement
    The black screen is fixed. However, the issue still persist that the laptop will not remain powered on unless a key is constantly being pressed down.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    As i said try the steps i mentioned


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Jakoy
    Jakoy Member Posts: 12

    Tinkerer

    xapim said:
    As i said try the steps i mentioned
    Unfortunately that didn’t work.
    I’m finding that the power button does absolutely nothing. Pressing it won’t turn on the laptop, but when I press literally any other key, the laptop powers on before shutting down again unless a key is being pressed. It’s like it keeps going into sleep mode. Don’t know if that’s anything significant.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019
    Well last resort its to contact acer support for a posssible warranty repair/replace


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/