Predator G3-571 Crashing (no updates were installed)

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Answers

  • XiDa
    XiDa Member Posts: 20 Troubleshooter
    JackE said:
    >>>I'm wondering if they'll be willing to just ship me a refurb or something before I send this one back. >>>

    Yeah. Probably about as likely as you getting more snow before the end of May.  :)  Jack E/NJ
    There was hail in San Francisco/Bay Area recently, which hasn't happened in about 20 years. Winter is coming...
  • TheTrueMalkavian
    TheTrueMalkavian Member Posts: 4 New User
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
     TheTrueMalkavia  The connectors are probably being stress!  Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
    Pretty sure they didn't replaced the gpu :) its soldered same as the cpu what they did was replace the mobo


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • TheTrueMalkavian
    TheTrueMalkavian Member Posts: 4 New User
    xapim said:
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
    Pretty sure they didn't replaced the gpu :) its soldered same as the cpu what they did was replace the mobo
    xapim said:
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
    Pretty sure they didn't replaced the gpu :) its soldered same as the cpu what they did was replace the mobo
    that still means they replaced the GPU right? lol
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Install all the Acer drivers for Intel for your model from Acer's website.
    Windows auto updates and installs "their" drivers which cause conflictions etc with Acer's stuff.
    Acer's hardware being custom made by them work best with the drivers they install.

    Note: Even if you update the drivers manually check the device manager for the driver versions as Windows drivers are save internally and auto update drivers even when you install yourself.
    If you find the drivers are auto updating then in device manager > properties select "rollback" to maintain your reverted drivers.
    - Hotel Hero
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019
    xapim said:
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
    Pretty sure they didn't replaced the gpu :) its soldered same as the cpu what they did was replace the mobo
    xapim said:
    I had this problem, I think it was the bus memory on the GPU, I sent it in 3 times and finally, they listen to me and replaced the GPU . . . now I'm having problems with the monitor turning off whenever I pick it up and put it on my lap
    Pretty sure they didn't replaced the gpu :) its soldered same as the cpu what they did was replace the mobo
    that still means they replaced the GPU right? lol
    Yup replaced your older faulty mobo with another one with same specs


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/