Fullscreen videos freezing for 1/2 second in hdmi

viniguitton
viniguitton Member Posts: 13

Tinkerer

edited November 2023 in 2019 Archives
So im having a problem. When i conect my predator helios 300 g3-572 on a TV using hdmi, the video freeze shortly for less then a second about every 15 seconds or less. Already tried another 3 cables, and the issue only happens when watching on fullscreen.

Best Answer

  • viniguitton
    viniguitton Member Posts: 13

    Tinkerer

    Answer ✓
    sri369 said:
    Its a g3 572 model with gtx1060, 16gb ram and i7-7700hq 
    Check your driver; maybe its a driver issue. I am 100% on external monitor, and never felt this. And mine is the same model as yours.
    Ive noticed this issue 4 days ago, updated the nvidia drive that launched yesterday, but before trying i disabled hardware acceleration on chrome. Dont know wich one solved the  problem but its alright now. Thanks man

Answers

  • viniguitton
    viniguitton Member Posts: 13

    Tinkerer

    Its a g3 572 model with gtx1060, 16gb ram and i7-7700hq 
  • sri369
    sri369 ACE Posts: 2,818 Pathfinder
    Its a g3 572 model with gtx1060, 16gb ram and i7-7700hq 
    Check your driver; maybe its a driver issue. I am 100% on external monitor, and never felt this. And mine is the same model as yours.
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  • viniguitton
    viniguitton Member Posts: 13

    Tinkerer

    Answer ✓
    sri369 said:
    Its a g3 572 model with gtx1060, 16gb ram and i7-7700hq 
    Check your driver; maybe its a driver issue. I am 100% on external monitor, and never felt this. And mine is the same model as yours.
    Ive noticed this issue 4 days ago, updated the nvidia drive that launched yesterday, but before trying i disabled hardware acceleration on chrome. Dont know wich one solved the  problem but its alright now. Thanks man
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    I would say probably chrome was the issue :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • viniguitton
    viniguitton Member Posts: 13

    Tinkerer

    xapim said:
    I would say probably chrome was the issue :)
    Yeah, tried 3 differents cables and 2 diferents TV. Just noticed that chrome was the problem when i tried to watch without fullscreen and worked perfect