Predator Sense using too much memory (tried different versions)

Uel_M
Uel_M Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
Hi there, I've got the Predator Helios 500 running Predator Sense V3_3.00.3004 after switching from V3.00.3005

Both versions have a process, PSAdminAgent, that uses up all my RAM. I've got 16gb of RAM but i usually kill PSAdminAgent once its used 5gb.

I've seen other threads and tried their solutions but no luck. Anyone have a working solution?

The only thing I use Predator Sense for is changing the hotkeys' lights to black (i've switched off other keyboard lights with FN + F9) because i don't want any keyboard lights on. FN + F9 doesn't switch off hotkey lights hence me using black light setting which is the same.

If i remove Predator Sense the RAM leak goes away (obviously) but then the hotkey lights switch back on :(

So either i need a Predator Sense RAM leak solution or a way to switch off hotkey lights that doesn't involve Predator Sense... Any thoughts?

Many thanks. 

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Check Control Panel programs. Uninstall all instances of Sense that you find. Download and try the earlier v3.00.3002 by expanding the ALL drivers button for the ph517-51 model on the ACER driver download page.  https://www.acer.com/ac/en/US/content/support-product/7604?b=1  Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    That is weird my PS only uses about 114mb  and Pssvc uses about 313mb


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Uel_M
    Uel_M Member Posts: 15 Troubleshooter
    JackE said:
    Check Control Panel programs. Uninstall all instances of Sense that you find. Download and try the earlier v3.00.3002 by expanding the ALL drivers button for the ph517-51 model on the ACER driver download page.  https://www.acer.com/ac/en/US/content/support-product/7604?b=1  Jack E/NJ

    Thanks JackE. I tried what you said and used the other PS version. Unfortunately after a day its up at 2GB and climbing.


  • bdumaguina
    bdumaguina Member Posts: 10

    Tinkerer
    I would just like to add that rolling back to v3.00.3002 did it for me? I think. I also experienced the same problem. I still see three instances of the service running (PSAdminAgent, PredatorSense, PSSvc) although definitely lower CPU and Memory usage - PSAdminAgent is still using around 5GB of RAM when loaded in the foreground. Is this normal? When I closed down Predator Sense app, the RAM usage rose to around 10GB, that can't be good right? Is this a known bug? Is there even an older version to test?

    system specs

    Predator Sense app opened


    Predator Sense app closed
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Try uninstalling, not just disabling, any non-Microsoft antimalware such as Avast, McAfee, Norton's, AVG, etc. MS Defender & MS malware removal tool and possibly occasional use of a standalone scanner like Stinger is all most folks need nowadays. Jack E/NJ

    Jack E/NJ

  • Uel_M
    Uel_M Member Posts: 15 Troubleshooter
    JackE said:
    Try uninstalling, not just disabling, any non-Microsoft antimalware such as Avast, McAfee, Norton's, AVG, etc. MS Defender & MS malware removal tool and possibly occasional use of a standalone scanner like Stinger is all most folks need nowadays. Jack E/NJ
    Thanks for trying to help Jack, really appreciate it. 

    I'm sure though that most folks that have Predator Sense installed + various antivirus/antimalware (I've got Kaspersky) don't have RAM leaking issues so I'm just rather going to uninstall Predator Sense and hope an update comes out or a Windows update solves it.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    OK. Perhaps some one else viewing this thread with similar issues might give it a try. The only other fix I can think of that sometimes works for out-of-control memory usage by certain apps and services is to disable File Explorer thumbnails and large icons. Jack E/NJ   

    Jack E/NJ

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