predator sense won't boot up helios 300 ph513-51

NTG · January 2019

i have the helios 300 ph513-51
and since yesterday (7/1/2019) the predator sense won't start
the logo is shown and nothing happening
i tried to reinstall the app and still nothing happening

Image: https://us.v-cdn.net/6029997/uploads/editor/03/ddzujstrzh8i.png

xapim · January 2019

Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS

NTG · January 2019

xapim said:

Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS

i tried restarting
loging out
and push the battery pin nothing worked

xapim · January 2019

NTG said:

show previous quotes

xapim said:

Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS

i tried restarting
loging out
and push the battery pin nothing worked

@NTG the battery pinhole always worked for me glad you sorted it please accept answer if the issue is solved so everyone else can see the answer for it when searching

NTG · January 2019

xapim said:

show previous quotes

NTG said:

xapim said:

Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS

i tried restarting
loging out
and push the battery pin nothing worked

@NTG the battery pinhole always worked for me glad you sorted it please accept answer if the issue is solved so everyone else can see the answer for it when searching

I said it didnt worked...

xapim · January 2019

@NTG my bad

thought i got it, did u tried to close all PS processes on task manager and start it again or even go to the app folder and make PredatorSense.exe runs as admin and run it and lastly completely uninstall it and reinstall it

NTG · January 2019

xapim said:

@NTG my bad thought i got it, did u tried to close all PS processes on task manager and start it again or even go to the app folder and make PredatorSense.exe runs as admin and run it and lastly completely uninstall it and reinstall it

When i closed all the PS processes and boot it again it enters into a loop and still doesnt boot
I uninstalled 2 times and reinstalled and still the same problem
I also tried run it as admin but same result

Red-Sand · January 2019

Install the drivers from Acer particularly the Turbo Boost driver.

Then disable "fast startup" within Windows.

Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
Try this as well if you haven't already.

NTG · January 2019

Red-Sand said:

Install the drivers from Acer particularly the Turbo Boost driver.

Then disable "fast startup" within Windows.

Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
Try this as well if you haven't already.

I reinstalled the turbo boost driver still nothing happend
And i also tried rest mode
Sam result

xapim · January 2019

Try to uninstall PS completely with a software like youruninstaller or any other similar like iobit to remove all the remaining regedit entry's related to PS that the normal uninstaller won't remove and install it again it might be something conflicting on regedit (obsolete entry's) check the windows task scheduler for the PS entry and also check if u have any errors on windows event viewer -> windows logs (system and application) related to PS

Deejay_tech · January 2019

reinstall .dotnet framework 3.5 and the latest 4.xx version.
uninstall the intel xtreme utility and reinstall it. if you have never used intel xtreme utility (xtu) then install that. just to get a fresh xtu service.
then do a fresh install of PS and post what happens...

Red-Sand · January 2019

NTG said:

show previous quotes

Red-Sand said:

Install the drivers from Acer particularly the Turbo Boost driver.

Then disable "fast startup" within Windows.

Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
Try this as well if you haven't already.

I reinstalled the turbo boost driver still nothing happend
And i also tried rest mode
Sam result

Did you disable fast startup as well?

OrganizedChaos · January 2019

I just had this problem with my son's, and from your description, it was doing the same thing. When you first boot up your laptop, open the Windows/Cortana Search bar and do a search for Services. It'll say Services and Desktop app, with 2 gears next to it. Click on that and once it opens, scroll down to Predator Sense (or maybe PSense, I forget) and let us know what it says in the Status column. Does it say Running? And also in the Startup Type column. Does it say Manual, Automatic, Disabled?

NTG · January 2019

OrganizedChaos said:

I just had this problem with my son's, and from your description, it was doing the same thing. When you first boot up your laptop, open the Windows/Cortana Search bar and do a search for Services. It'll say Services and Desktop app, with 2 gears next to it. Click on that and once it opens, scroll down to Predator Sense (or maybe PSense, I forget) and let us know what it says in the Status column. Does it say Running? And also in the Startup Type column. Does it say Manual, Automatic, Disabled?

on status is said: running
startup type column: Manual(Trigger Start)

Red-Sand · January 2019

Try reinstalling the Turbo Boost driver from Acer's website for your model and also run PSense in Windows 8 compatibility mode

OrganizedChaos · January 2019

NTG said:

on status is said: running
startup type column: Manual(Trigger Start)

I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.

XdxD · January 2019

OrganizedChaos said:

show previous quotes

NTG said:

on status is said: running
startup type column: Manual(Trigger Start)

I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.

When it starts looping, close it using the 'x' in that animation at top right corner of it. Then again run Predator Sense (if animation doesn't start, try running again). Will open this time for sure since that's what I have been doing since Windows 10 April Update.

NTG · January 2019

XdxD said:

show previous quotes

OrganizedChaos said:

NTG said:

on status is said: running
startup type column: Manual(Trigger Start)

I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.

When it starts looping, close it using the 'x' in that animation at top right corner of it. Then again run Predator Sense (if animation doesn't start, try running again). Will open this time for sure since that's what I have been doing since Windows 10 April Update.

its stays in loop when i try to so that

NTG · January 2019

OrganizedChaos said:

show previous quotes

NTG said:

on status is said: running
startup type column: Manual(Trigger Start)

I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.

its still doesnt work

UniverseGOD2525 · January 2019

I have the exact same problem! I also have helios 300 ph513-51. I don't know from which point it stopped working but it was pretty recent. When I launch predator sense, I see the logo start and end in loop. I opened all the PS files located in Acer in Program Files(x86) and then launched predator sense, then the loop of start-end stopped but the app did not start! I have tried to change compatibility option, reinstalled Intel Turbo Boost, disabled fast startup BUT nothing is helping. I think if I reset the windows it will work but that is not I will be doing at all. All my important files will be gone and I don't have any backup method as of right now.