predator sense won't boot up helios 300 ph513-51

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NTG
NTG Member Posts: 9

Tinkerer

edited November 2023 in 2020 Archives
i have the helios 300 ph513-51
and since yesterday (7/1/2019) the predator sense won't start
the logo is shown and nothing happening
i tried to reinstall the app and still nothing happening

«1

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    xapim said:
    Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS
    i tried restarting
    loging out
    and push the battery pin nothing worked
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Options
    NTG said:
    xapim said:
    Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS
    i tried restarting
    loging out
    and push the battery pin nothing worked
    @NTG the battery pinhole always worked for me glad you sorted it please accept answer if the issue is solved so everyone else can see the answer for it when searching :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    xapim said:
    NTG said:
    xapim said:
    Try to put it to sleep/log off user and back on/reset battery pinhole wait for all background apps to load and open PS
    i tried restarting
    loging out
    and push the battery pin nothing worked
    @NTG the battery pinhole always worked for me glad you sorted it please accept answer if the issue is solved so everyone else can see the answer for it when searching :)
    I said it didnt worked...
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Options
    @NTG my bad :p thought i got it, did u tried to close all PS processes on task manager and start it again or even go to the app folder and make PredatorSense.exe runs as admin and run it and lastly completely uninstall it and reinstall it



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    xapim said:
    @NTG my bad :p thought i got it, did u tried to close all PS processes on task manager and start it again or even go to the app folder and make PredatorSense.exe runs as admin and run it and lastly completely uninstall it and reinstall it

    When i closed all the PS processes and boot it again it enters into a loop and still doesnt boot
    I uninstalled 2 times and reinstalled and still the same problem
    I also tried run it as admin but same result
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    Install the drivers from Acer particularly the Turbo Boost driver.

    Then disable "fast startup" within Windows.

    Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
    Try this as well if you haven't already.
    - Hotel Hero
  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    Red-Sand said:
    Install the drivers from Acer particularly the Turbo Boost driver.

    Then disable "fast startup" within Windows.

    Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
    Try this as well if you haven't already.
    I reinstalled the turbo boost driver still nothing happend
    And i also tried rest mode
    Sam result
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Options
    Try to uninstall PS completely with a software like youruninstaller or any other similar like iobit to remove all the remaining regedit entry's related to PS that the normal uninstaller won't remove and install it again it might be something conflicting on regedit (obsolete entry's) check the windows task scheduler for the PS entry and also check if u have any errors on windows event viewer -> windows logs (system and application) related to PS



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    edited January 2019
    Options
    reinstall .dotnet framework 3.5 and the latest 4.xx version.
    uninstall the intel xtreme utility and reinstall it. if you have never used intel xtreme utility (xtu) then install that. just to get a fresh xtu service.
    then do a fresh install of PS and post what happens...


    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    NTG said:
    Red-Sand said:
    Install the drivers from Acer particularly the Turbo Boost driver.

    Then disable "fast startup" within Windows.

    Also I see he mentioned a few things to try and you did not confirm trying "putting to sleep".
    Try this as well if you haven't already.
    I reinstalled the turbo boost driver still nothing happend
    And i also tried rest mode
    Sam result

    Did you disable fast startup as well?
    - Hotel Hero
  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
    edited January 2019
    Options
    I just had this problem with my son's, and from your description, it was doing the same thing. When you first boot up your laptop, open the Windows/Cortana Search bar and do a search for Services. It'll say Services and Desktop app, with 2 gears next to it. Click on that and once it opens, scroll down to Predator Sense (or maybe PSense, I forget) and let us know what it says in the Status column. Does it say Running? And also in the Startup Type column. Does it say Manual, Automatic, Disabled?
  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    I just had this problem with my son's, and from your description, it was doing the same thing. When you first boot up your laptop, open the Windows/Cortana Search bar and do a search for Services. It'll say Services and Desktop app, with 2 gears next to it. Click on that and once it opens, scroll down to Predator Sense (or maybe PSense, I forget) and let us know what it says in the Status column. Does it say Running? And also in the Startup Type column. Does it say Manual, Automatic, Disabled?
    on status is said: running
    startup type column: Manual(Trigger Start)
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    Try reinstalling the Turbo Boost driver from Acer's website for your model and also run PSense in Windows 8 compatibility mode
    - Hotel Hero
  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
    Options
    NTG said:
    on status is said: running
    startup type column: Manual(Trigger Start)
    I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.
  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
    edited January 2019
    Options
    NTG said:
    on status is said: running
    startup type column: Manual(Trigger Start)
    I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.
    When it starts looping, close it using the 'x' in that animation at top right corner of it. Then again run Predator Sense (if animation doesn't start, try running again). Will open this time for sure since that's what I have been doing since Windows 10 April Update.
    Trying to do my best here - Your happy Predator owner =)!
  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    XdxD said:
    NTG said:
    on status is said: running
    startup type column: Manual(Trigger Start)
    I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.
    When it starts looping, close it using the 'x' in that animation at top right corner of it. Then again run Predator Sense (if animation doesn't start, try running again). Will open this time for sure since that's what I have been doing since Windows 10 April Update.
    its stays in loop when i try to so that
  • NTG
    NTG Member Posts: 9

    Tinkerer

    Options
    NTG said:
    on status is said: running
    startup type column: Manual(Trigger Start)
    I was hoping for a quick, easy solution. You described it as opening into a loop. That sounds like what my son's was doing. When I tried to open Predator Sense, the (triangular) logo would appear in the center of the screen for about 3 seconds, blink and repeat, but would never open. I checked in Services and it wasn't running. As soon as I started it, then it would open. So I set the Service to Automatic and haven't had any trouble since. I can't get it to open when it's set to Manual. My son always runs it anyway, so I don't mind it being on automatic. But if yours says it's Running, I'd think it'd open. I always like to try the simplest solutions first, so if you'd like, you can try setting the Service to Automatic, Start it, and see if it opens.
    its still doesnt work
  • UniverseGOD2525
    UniverseGOD2525 Member Posts: 16 Troubleshooter
    Options
    I have the exact same problem! I also have helios 300 ph513-51. I don't know from which point it stopped working but it was pretty recent. When I launch predator sense, I see the logo start and end in loop. I opened all the PS files located in Acer in Program Files(x86) and then launched predator sense, then the loop of start-end stopped but the app did not start! I have tried to change compatibility option, reinstalled Intel Turbo Boost, disabled fast startup BUT nothing is helping. I think if I reset the windows it will work but that is not I will be doing at all. All my important files will be gone and I don't have any backup method as of right now. 
  • UniverseGOD2525
    UniverseGOD2525 Member Posts: 16 Troubleshooter
    Options
    Red-Sand said:
    Try reinstalling the Turbo Boost driver from Acer's website for your model and also run PSense in Windows 8 compatibility mode
    I have reinstalled Turbo Boost driver but it still is not opening. Where is PSense file located? I couldn't find it in Program Files(x86)/Acer