Is it usual for the acer laptop to keep freezing?

thamahes2018 said:

Hi NotBillCosby,Please follow this steps:

1: Reset the browser and see if computer freezes while playing games

please follow this steps in each browser, how to do reset

Chrome browser:

Reset your browser settings:

1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings and find the "Resetbrowser settings” section.
4. Click Reset browser settings.
5. In the dialog that appears, click Reset

Internet explorer:

1. Close all open windows and programs.
2. Open Internet Explorer, select the Tools button, and then select Internet options.
3. Select the Advanced tab, and then select Reset.
4. In the Reset Internet Explorer Settings dialog box, select Reset.

Firefox:

1. Select the question-mark icon at the bottom of the drop-down menu.
2. Select 'Troubleshooting information' in the slide-out menu.
3. Select the 'Reset Firefox' button at the top right of the new Web page.

Microsoft Edge:

Launch Microsoft Edge and then click the More Actions menu then click Settings.

Scroll down to Clear browsing data then click Choose what to clear.

 

By default, Browsing History, Cookies, saved website data, and Cached data files are checked, but you can choose from additional data options on the list. The Show more collapsed menu reveals other options to select.

To reset the entire browser, check all options, then click Clear

If this steps didn't work than do system refresh, System refresh will erase all the software which installed but not personal files

Steps to system refresh

1. Navigate to Settings. ...
2. Select "Update & security"
3. Click Recovery in the left pane. ...
4. Click Get started under Reset this PC.
5. Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.

In system refresh you need to select "keep my files."

Please like the comment if this steps resolve the issue.