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    • Battery plugged, not charging.

    Member Posts: 11

    Tinkerer
    edited November 2023 in 2019 Archives
    Yesterday I tried to turn on my laptop but it couldn't turn. I plugged AC adapter and tried and its turned on. I realized that my battery is identified but Its not charging. When I disconnected power adapter, It completely cut the power to the laptop and Its shuts down completely. Also when I restarting It, My keyboard back light lightning with its default settings. I saw 2 questions on the community but I didn't even tried to disassemble my laptop for any purpose.

    I tried to,
      -press my power button for 30secs
      -uninstall drivers from device manager
      -pressing battery reset button for 5secs.

    anything didn't went well.

    I appreciate if anyone can help.
    Thanks if you can help !

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    Answers

    • ACE Posts: 45,228 Trailblazer
      >>>-press my power button for 30secs
        -uninstall drivers from device manager
        -pressing battery reset button for 5secs.>>>>

      Unplug the charger again. Press and hold the battery reset button, this time for 30 seconds. Then let the battery rest for about 15 mins. Then plug the charger back in but don't try to turn the system on yet. After a few hours, check to see if the charging yellow LED is on again. If it is, let it keep charging in the till the fully-charged blue LED is on. Then try to turn the machine back on. Jack E/NJ




      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      @JackE, I tried that out but it didn't worked for me. Yellow indicator is not turned on. What else should I try.
    • ACE Posts: 45,228 Trailblazer
      If it still boots with the charger plugged in, open Device Manager. Click on the batteries folder. Uninstall Microsoft ACPI-compliant control method driver. Exit Device Manager. Reboot and let Windows re-detect and re-install the control driver. Jack E/NJ

      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      @JackE ,Still no luck. What should I do, the battery is discharging. Today morning I saw it with 93% and now its 5%. But Its cannot recharge. I realized I updated windows and this happened after this. But I restored it but no results. Does that update occur the problem? Or the hardware malfunctioning? how should I overcome this problem? this is really annoying because I can't plug my laptop whole the time. Can anyone help 
    • ACE Posts: 45,228 Trailblazer
      >>>Today morning I saw it with 93%>>>>

      How did battery get to up to 93% charge level if it's not charging? Jack E/NJ


      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      It remained on that level before. Thats why I assuming battery is detecting by the system.
    • Member Posts: 25 Enthusiast WiFi Icon
      SAKUWWZ said:
      Yesterday I tried to turn on my laptop but it couldn't turn. I plugged AC adapter and tried and its turned on. I realized that my battery is identified but Its not charging. When I disconnected power adapter, It completely cut the power to the laptop and Its shuts down completely. Also when I restarting It, My keyboard back light lightning with its default settings. I saw 2 questions on the community but I didn't even tried to disassemble my laptop for any purpose.

      I tried to,
        -press my power button for 30secs
        -uninstall drivers from device manager
        -pressing battery reset button for 5secs.

      anything didn't went well.

      I appreciate if anyone can help.
      Thanks if you can help !

      How old is your laptop? If its atleast 3 years, I would suggest you to get the battery replaced. Gaming laptops tend to finish up their batteries pretty quick. I've had similar experiences on my another old laptop and replacing its battery seemed to solve the problem.
      If my comment has helped you, remember to hit "Yes" on whether this answered your question. Help a fellow user out!

      Helios 500 <3 , CS Major , IT Pro, but most importantly human being.  :3
      “The best way to not feel hopeless is to get up and do something."
      ************
      V.4.R.M.4.
      ************ 
      p.s: sUbScRiBe To pEwDiEpiE  :p 
    • ACE Posts: 45,228 Trailblazer
      OK. You can check if your current battery is up to snuff. Go to command prompt as administrator. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for battery-report.html in the c:\windows\system32\ sub-folder. Double-click to open it. Compare design capacity with full charge capacity. Jack E/NJ

      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      V4RM4 said:
      How old is your laptop?
      @V4RM4 It's only 15 months. This h append suddenly. There were no issues before.
    • ACE Posts: 7,253 Pathfinder
      SAKUWWZ said:
      show previous quotes
      @V4RM4 It's only 15 months. This h append suddenly. There were no issues before.
      Well if you already troubleshooted all the possible solutions posted above and had no results whatsoever my advice is contact acer support for warranty repair/replace and make sure you let them know exactly what you already troubleshooted to make them aware of the issue 


      https://www.userbenchmark.com/UserRun/11532543

      UserBenchmarks: Game 43%, Desk 61%, Work 40%
      CPU: Intel Core i5-7300HQ - 63.5%
      GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
      SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
      HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
      RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
      MBD: Acer Predator G3-572

      I'm not an Acer employee. (just here to help in the best way i can)
      If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
      If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

      Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
      https://www.facebook.com/groups/PredatorHelios300
      https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
      Acer support:
      https://www.acer.com/ac/en/US/content/service-contact
      http://www.acer.com/worldwide/support/  


    • Member Posts: 11

      Tinkerer
      @JackE , This is the report and full available capacity is about 62.45%. So if this problem with the battery, how its resetting the keyboard lights all the time I Shutdown the laptop and boot again?
    • ACE Posts: 7,253 Pathfinder
      Heres mine just for comparison


      https://www.userbenchmark.com/UserRun/11532543

      UserBenchmarks: Game 43%, Desk 61%, Work 40%
      CPU: Intel Core i5-7300HQ - 63.5%
      GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
      SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
      HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
      RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
      MBD: Acer Predator G3-572

      I'm not an Acer employee. (just here to help in the best way i can)
      If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
      If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

      Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
      https://www.facebook.com/groups/PredatorHelios300
      https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
      Acer support:
      https://www.acer.com/ac/en/US/content/service-contact
      http://www.acer.com/worldwide/support/  


    • ACE Posts: 45,228 Trailblazer
      >>>This is the report and full available capacity is about 62.45%. So if this problem with the battery, how its resetting the keyboard lights all the time I Shutdown the laptop and boot again?>>>

      In the image below, how long did it take for the machine to shut down after disconnecting the charger? Jack E/NJ  



      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      in the image below, how long did it take for the machine to shut down after disconnecting the charger? Jack
      It's like four hours
    • Member Posts: 11

      Tinkerer
      edited January 2019
      ---UPDATE---

      @JackE & @xapim , Now It's showing 0%k available, plugged in and charging. But, Battery indicator is blinking in low frequency. 15secs-off and 5secs-on. But when I check the battery Icon, its also charging for some time, and not for some time. But its not related to Indicator blinking...But it's seems like remains on 0% of charge.

      I didn't do anything. Is this related to any warning or some issue?
    • ACE Posts: 45,228 Trailblazer
      >>>Battery indicator is blinking in low frequency. 15secs-off and 5secs-on.>>>

      Open Control Panel. Search 'button'. Click 'change what the power button do' in left pane. Click 'change settings that aren't currently available' Scroll down and uncheck box for fast startup to disable fast boot. Shut down. Does battery indicator now show steady orange? Jack E/NJ


      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      Shut down. Does battery indicator now show steady orange?
      @JackE, No, nothing happens. And Its about 3 h now. But still remains at 0%.
    • ACE Posts: 45,228 Trailblazer
      With the machine turn off, does the battery indicator LED blink if you jiggle the charger plug around in the laptop jack hole? Jack E/NJ

      Jack E/NJ

    • Member Posts: 11

      Tinkerer
      No, charger is working fine. I checked it with another laptop.
    • ACE Posts: 45,228 Trailblazer
      That's not what I mean. With the bad laptop. Does the battery indicator LED blink if you jiggle the charger plug in the bad laptop? Jack E/NJ

      Jack E/NJ

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