ACER NItro 5 AN515-42 AMD displays 512mb of RAM in Radeon Settings

chabilita03
chabilita03 Member Posts: 11

Tinkerer

edited December 2023 in 2020 Archives
Specs: 
AMD Ryzen 5 2500U 
AMD Radeon(TM) Vega 8 Graphics 4GB Ram 
AMD Radeon RX 560X 4GB dedicated VRAM 

I find this odd since it says in the info that it has 4GB DDR4 in its integrated Graphics Chipset (AMD Radeon(TM) Vega 8 Graphics). When i checked the AMD radeon settings, it only displays 512mb of memory Size.

do i need to be worried?

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited January 2019 Answer ✓
    AMD Radeon (TM) Vega 8 Gráficos 4GB de RAM  @chabilita03? These 512mb, refers to the ram memory that the video card embedded in the processor, pulls out of the system! In addition, there is an update of the BIOS for the video card!
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  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    Answer ✓
    nestynest  Your Control Panel power plan must be set to high or maximum performance, the charger must be plugged in and the battery charge near 100% to achieve maximum RAM  performance. Frequencies will be lower if the power plan is set to power saver or balanced. Jack E/NJ

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    @chabilita03 It means you only have one ram and it's running on single channel! To activate dual-channel, you must buy another identical memory for this function to be activated!
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«1

Answers

  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    Right click an empty spot on your desktop. Click display settings. Scroll down to click advanced settings. Scroll down to display adapter properties. What do you see undeer adapter tab? Jack E/NJ

    Jack E/NJ

  • chabilita03
    chabilita03 Member Posts: 11

    Tinkerer


    It says here, I have only 2GB? :(
  • Juan23
    Juan23 Member Posts: 6

    Tinkerer

    i have the same specs, and the same problem
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    I think the issue is that the adapter has the newer faster ddr5 video ram that isn't being reported correctly. Google and download the latest freeware versions of CPU-z or Speccy for what you have inside. Jack E/NJ

    Jack E/NJ

  • Juan23
    Juan23 Member Posts: 6

    Tinkerer

    JackE said:
    I think the issue is that the adapter has the newer faster ddr5 video ram that isn't being reported correctly. Google and download the latest freeware versions of CPU-z or Speccy for what you have inside. Jack E/NJ

  • chabilita03
    chabilita03 Member Posts: 11

    Tinkerer

    Juan23 said:
    JackE said:
    I think the issue is that the adapter has the newer faster ddr5 video ram that isn't being reported correctly. Google and download the latest freeware versions of CPU-z or Speccy for what you have inside. Jack E/NJ

    same here...
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    What shows in 'list all modes'? Jack E/NJ


    Jack E/NJ

  • chabilita03
    chabilita03 Member Posts: 11

    Tinkerer


    I think these lists are resulotions?
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    Hold on. I'll have a few others users take a look at this. I still think the DDR5 is being misreported for some reason. Jack E/NJ

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited January 2019 Answer ✓
    AMD Radeon (TM) Vega 8 Gráficos 4GB de RAM  @chabilita03? These 512mb, refers to the ram memory that the video card embedded in the processor, pulls out of the system! In addition, there is an update of the BIOS for the video card!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • vkk
    vkk Member Posts: 82 Fixer WiFi Icon
    Vega 8 uses system RAM . What is the  hardware reserved RAM in task manager ? It should be 1.1 GB . What is the bios version ? try updating to latest bios if not on that
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    "The reported dedicated 0.5GB VRAM vs advertised dedicated 4GB VRAM " is the main issue here. Both CPUZ and Radeon seem to be reporting the same 0.5GB VRAM vs advertised 4GB VRAM. I'm not seeing any firmware update descriptions -- or lack thereof --- that would convince me to risk trying any of them if it was my machine. Might this be a VRAM reporting mistake perhaps due to the DDR4 SRAM & DDR5 VRAM mix in this machine.   Jack E/NJ

    Jack E/NJ

  • brummyfan2
    brummyfan2 ACE Posts: 28,591 Trailblazer
    edited January 2019
    I think as it's an integrated graphics card, it can only show the amount of memory allocated by the system.
  • nestynest
    nestynest Member Posts: 17 Troubleshooter
    hi i am new here, and i also have nitro 5 but with ryzen 7, 4gb of ram and rx 560x, 1tb hard drive, my pc is extremely lagging even when using it with one program(browser), and when i checked the hardware information using speccy i saw that my nitro 5 ram's dram frequency is only working at 300 mhz max, it doesn't get higher than that even if i open programs, i have tried going to bios settings but i cannot change my ram frequency there, my bios is also updated to version 1.11 it is its most recent bios firmware, i also tried going to the service center asking questions because i didn't have my laptop when i came there, they told me that i shouldn't have updated the windows 10 and the firmware because it hurts the system, now i do not know what to do. I apologize if this message is kind of long, this is my first time, Thank you so much. 
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    nestynest Your service center is probably not ACER certified. Win10 updates are usually automatic in which you have little or no control over.

    To the rest, the AN515-42 specs suggest an integrated GPU with 4GB DDR5 VRAM with separate DDR4 SODIMMs. These seems to be a discrepancy here with reported VRAM.

    Jack E/NJ 


    Jack E/NJ

  • nestynest
    nestynest Member Posts: 17 Troubleshooter
    JackE said:
    nestynest Your service center is probably not ACER certified. Win10 updates are usually automatic in which you have little or no control over.

    To the rest, the AN515-42 specs suggest an integrated GPU with 4GB DDR5 VRAM with separate DDR4 SODIMMs. These seems to be a discrepancy here with reported VRAM.

    Jack E/NJ 


    thank you for responding, but i mean my sodimm seems to be not working properly, because when i open speccy and monitor the ram frequency it isn't going higher that 299 mhz, and when i open up cpu z it doesn't go higher than 500 mhz, than the supposed to be 1333 mhz. 
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    Answer ✓
    nestynest  Your Control Panel power plan must be set to high or maximum performance, the charger must be plugged in and the battery charge near 100% to achieve maximum RAM  performance. Frequencies will be lower if the power plan is set to power saver or balanced. Jack E/NJ

    Jack E/NJ

  • chabilita03
    chabilita03 Member Posts: 11

    Tinkerer

    edited January 2019
    hi guys.... I did all u suggested and it helped me alot @JackE @egydiocoelho . I updated my BIOS and both GPU (vega 8 & rx560x) to its latest version and maximize performance from control panel. Though im planning to upgrade my RAM to atleast 8GB or so because when I start my laptop, it already consumes more or less 50% of its RAM and didn't even open 1 program or app. I guess its understandable since its a gaming laptop. it usually requires a lot of RAM... right? lol

    but when I play dota2 in its high settings I have no problem. but when I multitask (like opening alot of tabs in my browser and other programs) that's when it starts to get laggy. 
  • nestynest
    nestynest Member Posts: 17 Troubleshooter
    i also have tried that jack, but still my ram performance doesn't change.
  • nestynest
    nestynest Member Posts: 17 Troubleshooter
    hi guys.... I did all u suggested and it helped me alot @JackE @egydiocoelho . I updated my BIOS and both GPU (vega 8 & rx560x) to its latest version and maximize performance from control panel. Though im planning to upgrade my RAM to atleast 8GB or so because when I start my laptop, it already consumes more or less 50% of its RAM and didn't even open 1 program or app. I guess its understandable since its a gaming laptop. it usually requires a lot of RAM... right? lol

    but when I play dota2 in its high settings I have no problem. but when I multitask (like opening alot of tabs in my browser and other programs) that's when it starts to get laggy. 
    hi chabilita, if possible, can you download cpu z and screenshot the memory information? i would like to compare my results with yours. thank you so much