Predator G9-793 ram upgrade

Unforgiven91
Unforgiven91 Member Posts: 12

Tinkerer

edited November 2023 in 2018 Archives
So I bought this laptop in Jan 2017, it came with 16gb ram and I was happy with it and never bothered to upgrade. I finally went ahead and bought Kingstone Hyper X 16gb (8gbx2) kit to upgrade my ram to 32gb. I turned put the ram on, turn the laptop and I got black screen (no beep, just black after after power on). I took one of the ram off (now total 24gb) and it worked fine. I tried both ram in the 3rd slot and it booted fine. However everytime I place a ram on the 4th slot (totaling 32gb) I get the black screen. 

Any help/advise is appreciated. I have 2 weeks of warranty left, is it better off to contact acer support?

Thanks in advance

Answers

  • Have you checked that the problem persists when you only connect one memory in slot 4? Leaving other slots free!
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  • Unforgiven91
    Unforgiven91 Member Posts: 12

    Tinkerer

    What are the chances that it'll work? The other two factory occupied slot is inside the laptop and I'll need to do almost a full disassembly for it to work. Can give it a go on my day off, however gives that I still have 2-3 weeks warranty left is it advisable to disassembly? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited December 2018
    t seems to be a problem in the slot! As your notebook is still in the warranty period, it may be best to send it to the Acer service center so they can check the problem! What version of bios is installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Unforgiven91
    Unforgiven91 Member Posts: 12

    Tinkerer

    I've updated to latest bios, 1.14
  • And did this update solve the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)