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    • Can't use fingerprint - pin has been deactivated. PLEASE HELP me log in to my computer!!!!

    Member Posts: 3 New User
    edited November 2023 in 2019 Archives
    I just bought an Acer Swift SF114-32 yesterday, and used it last night for some school work. This morning, when I tried to log in using my fingerprint, it said "Your PIN is required to sign in", immediately below it says "your PIN is no longer available due to a change in the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in options."

    Well that's all fine and dandy, but I have no way to log into my computer to change the settings!!! Is there away to change the settings remotely? I would even be okay to create another Microsoft Account to log in, but I have no way to switch do a different account.

    Please help...

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    Best Answer

    • Member Posts: 3 New User
      Answer ✓
      Since I can't delete the post overall, I'm just posting to say that after 5 tries, I was able to reset the computer to its factory settings.

    Answers

    • Member Posts: 3 New User
      As a side note, I've already restarted the computer twice, and changed my Microsoft password. 
    • Member Posts: 3 New User
      Answer ✓
      Since I can't delete the post overall, I'm just posting to say that after 5 tries, I was able to reset the computer to its factory settings.
    • Member Posts: 3 New User
      I have the same problem as Darbyr2 but I still can't get in. When I use my fingerprint, I get a message saying I need to sign in with my pin, but there's no way to change my pin or get to an account screen. HELP
    • ACE Posts: 45,230 Trailblazer
      abdarnell  Go here to either arrange for warranty service or book a repair order. https://www.acer.com/ac/en/US/content/support  Jack E/NJ

      Jack E/NJ

    • Member Posts: 1 New User
      Return your computer if you can. Dollars talk.
    • Member Posts: 97 Fixer WiFi Icon
      When you created a fingerprint login, you were also asked to create a pin. Also when you logged into your Microsoft account you had to enter your password. Do you remember these?

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