Acer Predator Helios 300 freezes on startup!

MilsimCrusader
MilsimCrusader Member Posts: 8

Tinkerer

edited November 2023 in 2018 Archives

I ordered this laptop (G3-571-77QK) on Amazon on the July 27, 2018 and received it on the 30th of that month.  I solely use this laptop for video games and Steam.  I only opened up Internet Explorer once and don't even have Microsoft Office installed (I use another laptop for that)!  My gaming is not even intense.  My work restricts my playtime to 1 to 2 hours on each weekday and maybe two or three times the hours on each day of the weekend.  I only have two games installed on this laptop: Total War Shogun 2 and Xcom 2.  I played both games at the highest settings the laptop could handle and had some mods installed.  If it matters, I stopped playing shogun 2 sometime in August and have played Xcom 2 nonstop since then; in addition, Xcom 2 is significantly more modded than Shogun 2.  Whenever I play, I always make use of an external cooling fan because I knew the laptop suffered heating problems from the reviews I read.  Whenever I am not playing, I store the the laptop back in its container to reduce its exposure to dust and other hazards.  This laptop, to my knowledge, has never been damaged externally.  There have been absolutely no problems or any indications of potential problems whatsoever with the laptop until the night of September 26.....

Last night, I attempted to boot up my laptop for another night of guerilla warfare with the alien regime.  But, my laptop seemed to freeze on a black screen for several minutes.  I held down the power button to shut it down and started it up again.  This time, I got to the Predator logo loading screen before it froze midway into loading.  I shut it down again, started it up again, and found myself at a Windows screen telling me that my PC did not start up properly.  It then offered me a series of options to rectify the situation.  I chose a few of them both under consul from a Predator Tech Support agent and out of my own volition.

1) I restarted the PC a few times but just got a frozen predator loading screen again.  2) Performed a system restore but got a frozen Windows loading screen that time.  3)  Reset my PC twice (first preserving my files, the second deleting them) but got a frozen Windows loading screen both times.  4)  Attempted a battery reset a number of times but still got a frozen screen.

No matter what I did, I got a frozen screen right at startup!  I am frustrated that I only had this $1000 laptop for two months and it is already breaking down!  And nevermind that I probably lost my Ironman save file for my Long War 2 campaign which I spent countless hours on!

I am considering a few options: 1) Sending my laptop back to Acer or Amazon as it is still under warranty 2) Going to a local laptop repair shop or 3) asking the internet for guidance so i can repair at home.  The third option I am doing right now.

So, given all the information provided to you, what can I do to repair my laptop by myself at home without having to resort to sending it back to the manufacturer or paying money the repair shop?  I will consider taking advantage of my warranty and of local experts, but just want to know what my other options are.  Thank you all in advance!

«1

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Milsim Crusader,
      Please try to perform the BIOS default on the computer and check if this fixes the freezing issue. Steps to follow.
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.  The computer will restart and there should not be any freezing issue. Please let me know if this helped

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    Kamalika said:
    Hi Milsim Crusader,
      Please try to perform the BIOS default on the computer and check if this fixes the freezing issue. Steps to follow.
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.  The computer will restart and there should not be any freezing issue. Please let me know if this helped
    Actually, I think I also did that under the guidance of the Predator Tech Support agent.  It still froze.....what other guidance could you provide?
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    *posted by mistake
  • If you can get into windows again, disable fast start up in the power options:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,821 Pathfinder
    +1 to @egydiocoelho

    Disable fast startup for getting rid of many many many many many problems in windows 10.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Mislim Crusader,
    Please try the following steps.
      To PC performs without fast startup enabled, you can disable it in just a few steps:
    1. Right-click the Start button.
    2. Click Search.

      Right-click the Start button Click Search

    3. Type Control Panel and hit Enter on your keyboard.
    4. Click Power Options.

      Type Control Panel Click Power Options

    5. Click Choose what the power buttons do.
    6. Click Change settings that are currently unavailable.

      Click Choose what the power buttons do Click Change settings that are currently unavailable

    7. Click Turn on fast startup (recommended) so that the checkmark disappears.
    8. Click Save changes.

      Click Turn on fast startup Click Save changes

    9. If you want to re-enable fast startup at any point, simply repeat the steps so a checkmark appears next to Turn on fast startup.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • osmanre263
    osmanre263 Member Posts: 17 Troubleshooter
    That is not really a solution if someone wants to have fast startup on. It is only avoiding the problem. So how can we actually fix the problem here? Might RAM be an issue? I doubt it though. 
  • sri369
    sri369 ACE Posts: 2,821 Pathfinder
    That is not really a solution if someone wants to have fast startup on. It is only avoiding the problem. So how can we actually fix the problem here? Might RAM be an issue? I doubt it though. 
    It might be... but this option of MS NEVER puts system into actual shutdown - it only puts into a stateless hibernation state - to allow laptop to start up faster - and the desired true shut down state is never achieved. This feature *may* be good for tablets, but definitely not for laptops/desktops.
    What do we gain with this being turned on - barely a few seconds since almost all boot disks are SSDs. Plus there is a hibernate option already present if the user wanted to put the system to hibernate.
    Also, with this option turned on, if a service failed for some reason, and you shut down and turn it on next day, the failed service would still be in failed state.
    This is why people here, or atleast I, keep telling to turn this option off as the first step to solving the root issue. And you'd actually be surprised to see the number of solved threads on here just by having this one little feature turned off.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Generally the problem with fast start up occurs when there is some conflict between the video driver and the 1803 version of windows! It would be nice to check if updating the video driver solves the problem! However if the @MilsimCrusader computer has a ssd, I recommend that fast start up be deactivated for good!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    I really appreciate all your replies, but I am afraid you all misunderstand the problem.  I am unable to even reach the desktop or that portion of windows where I can disable fast startup!  I keep freezing before anything of significance loads.  Is there a way to disable fast startup despite this or is there another wayto solve this?
  • You say you tried to restore the system, correct? When restoring, did you use the alt + f10 command when turning on the notebook to access the Acer recovery partition?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    You say you tried to restore the system, correct? When restoring, did you use the alt + f10 command when turning on the notebook to access the Acer recovery partition?
    I did.  Can I access startup settings there?  Please upload images because I want to be sure.
  • No! But you have access to safe mode!
    Soluo de problemas selecionado na tela Escolha uma opo
    Opes avanadas selecionadas na tela Soluo de problemas
    Configuraes de inicializao selecionadas na janela Opes avanadas
    Tela Configuraes de Inicializao exibindo o menu de opes de inicializao disponveis
    Choose option 4 or 5!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    No! But you have access to safe mode!
    Soluo de problemas selecionado na tela Escolha uma opo
    Opes avanadas selecionadas na tela Soluo de problemas
    Configuraes de inicializao selecionadas na janela Opes avanadas
    Tela Configuraes de Inicializao exibindo o menu de opes de inicializao disponveis
    Choose option 4 or 5!

    And what does this accomplish if I may ask?  Would it allow me to access my settings to modify startup?
  • If you can successfully access safe mode, you would give yes to try to disable fast start up!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • As it is already 10:00 pm for me, tomorrow I will continue to help you! Let us know if you have access to windows security mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • If you can access safe mode, open the command prompt as an administrator and enter this command: powercfg /h off
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • You can use the program "Winaero Tweaker" to disable hibernation but leave fast startup enabled.

    https://winaero.com/comment.php?comment.news.1836


    - Hotel Hero
  • The problem @Red-Sand, is that the notebook is not going into windows, so I recommended that it try to enter the safe mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MilsimCrusader
    MilsimCrusader Member Posts: 8

    Tinkerer

    Thank you all for your help and speedy replies!  But I have decided to take advantage of my warranty and send it to a certified Acer repair vendor to have it fixed.