Keyboard error message on boot

Bok3r · August 2018

Hi, I have a problem, keyboard lights up but isn't responsive . I've attached photo of message I'm getting at start up. Tried restarting pc with keyboard disconnected but I get same message.
G3-710
i7-6700
Win 10
Thanks in advance

Image: https://us.v-cdn.net/6029997/uploads/editor/az/l3wbn459cjn4.png

Rudy21 · August 2018

Hi @Bok3r

As per the screenshot it looks like the device is recognizing keyboard. Please try the below steps to check if the issue gets resolved.

Power off the device and while powering on the device Keep pressing DEL key. This will take you to BIOS. now press "F9" and hit "Enter" to set the BIOS to defaults and then press " F10 " and hit "Enter" to save the settings.

By saving the settings the device will restart and it should be ready to use.

Bok3r · August 2018

Hi @Rudy21
Unfortunately couldn't access BIOS your way but managed get in somehow. Keyboard didn't work in BIOS as well had to do everything with a mouse but that didn't solve the problem. You said that as per screen shot device recognises keyboard... no it doesn't, look at 5th line from the bottom of the message:
'USB devices total: 0 keyboard, 1 mouse, 1 mass, 0 hub'
Any other ideas? One of my mates said that my motherboard is on the way out but... is it?

Cheers

Rudy21 · August 2018

@Bok3r

Sorry, i think i missed 0 Keyboard thing. I have done some research on this issue and looks like updating BIOS ver can fix the problem.

Your current BIOS ver shows as R01, there are updated ones available in acer drivers website. I would not recommend updating BIOS if you are not sure. It would be better to contact Acer support for warranty help.