Dolby Audio asks to plug Headphone, but it is plugged in!

GabrielMM3
GabrielMM3 Member Posts: 13

Tinkerer

edited November 2023 in 2018 Archives
Hey Guys,

Acer Predator Helios 300 here,
After last Windows Update my Dolby Audio program doesn't allow me to use the equalizer anymore.
It just keeps asking me to plug the headphones into the system audio jack, but it is plugged!!!



I've already tried reinstalling the Dolby Audio, reinstalling the audio drivers, rebooting and reconnecting, pretty much EVERYTHING.
Does anyone knows what this is, and knows how to solve it?

Thank you

Answers

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited July 2018
    Trying removing any audio USB devices connected to the laptop and see how it goes.

    I see this masked screen when i have my USB headset connected in, and the moment i disconnect it the screen updates itself to working mode.
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  • GabrielMM3
    GabrielMM3 Member Posts: 13

    Tinkerer

    Had no USB audio...well, I actually got a Insider Preview of Windows and it looks like it's back to normal.
  • BB23482
    BB23482 Member Posts: 5

    Tinkerer

    Had no USB audio...well, I actually got a Insider Preview of Windows and it looks like it's back to normal.
    So, how did you fixed it? I'm facing similar problem .
  • NitroALW
    NitroALW Member Posts: 4 New User
    I'm facing the exact same problem on my Nitro 5. Anyone got a solution?
  • Looks like OP updated to Windows Insider and it fixed?

    Strange though I have no such issue on 1709 or 1803.
    - Hotel Hero
  • NitroALW
    NitroALW Member Posts: 4 New User
    The Dolby Audio started working around a week at my side. Might be some update.
  • satheesh14
    satheesh14 Member Posts: 1 New User
    Unplug the headphone or headsets. Disable the sound speakers in the control panel sound settings. Now u can able to use dolby audio
  • heima
    heima Member Posts: 1 New User
    if u got problem like that, try ...right click on dolby audio, then click turn off dolby audio. at last you must do the same way to turn on dolby audio. then everything back to normal, thats work for my acer nitro 5, hope work for u either. ggwp
  • Bumblebee21
    Bumblebee21 Member Posts: 1 New User
    Did anyone got the solution ?
  • JIAJUN
    JIAJUN Member Posts: 4 New User
    My problem is solved by doing this:

    1. Open Device Manager
    2. look for "Realtek HD Audio"
    3. Right click to disable it
    4. Right click to enable it
    5. Solved.

    Please have a try and tell me is that work on yours. TQ.