Acer Aspire 3 A315-21-99E5 Laptops Restarts Randomly

Poornima
Poornima Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hi Team,
I bought this laptop a week ago. It restarts randomly without any pre-warning. 
Could you please help with resolving this issue? 
Please refer the System's summary below:

Thank you, 
Poornima

Best Answer

  • JackE
    JackE ACE Posts: 45,079 Trailblazer
    Answer ✓
    Some models have random shutdown or restart issues due to a mainboard safety switch being activated by a misaligned case or keyboard when being used or moved. If possible, return the system to the vendor ASAP for a refund or replacement because a warranty repair will take longer. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,079 Trailblazer
    Answer ✓
    Some models have random shutdown or restart issues due to a mainboard safety switch being activated by a misaligned case or keyboard when being used or moved. If possible, return the system to the vendor ASAP for a refund or replacement because a warranty repair will take longer. Jack E/NJ

    Jack E/NJ

  • dougc
    dougc Member Posts: 82 Enthusiast WiFi Icon
    Dear Poor' ;

    So how did ya resolve your problem ?  
    Warranty review/repair process    or  return to vendor as recommended by JackE ?!

    nite,
    dougc
  • JackE
    JackE ACE Posts: 45,079 Trailblazer
    @dougc Did you also recently acquire your ACER with a similar problem? Jack E/NJ

    Jack E/NJ