Dolby Audio Issue. Sound is crackling even after all BIOS and other driver updates.

alistairmacben
alistairmacben Member Posts: 4 New User
edited November 2023 in 2018 Archives
Audio is crackling. Tried all the updates. Removing Dolby solves the issue but takes huge toll on audio quality. How do I keep Dolby and also solve the audio crackling issue?

Answers

  • kekaju123
    kekaju123 Member Posts: 8

    Tinkerer

    edited July 2018
    Hey there! I am also facing the same problem. I did what the guy above did and even more. Googled tutorials on fixing popping/crackling noise but none did the trick. The only way to solve the problem is to turn off Dolby Audio but the resulting quality is very intolerable. I have an Acer Predator Helios 300, recently bought from Amazon. Didn't expect a new laptop could have problems like this. Please help us solve this problem. 
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    alistairmacben 

    What is the exact model number of your laptop?

    >>Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio. Press Windows key +X, select Control panel. Change the view by option on the top right to Large icons
    Click on troubleshooting and click on the view all option on the left panel. Run the playing Audio troubleshooter

    >>If not working, reinstall the audio driver.
    Right-click on the Start button in the taskbar area and then click Device Manager to open the same. In the Device Manager, expand Sound, video and game controllers.  You should now see your audio driver name. Most likely you have Realtek High Definition Audio.
    Right-click on it and then click Uninstall device option. You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
    Restart your computer once and windows hould automatically restore the driver.

    >>And if that didn't work, try using the generic audio driver that comes with Windows. Here's how:
    Open Device Manager, right-click (or press and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

    >>You can also install the Dolby audio directly from the downloaded driver file. Open the downloaded folder and you will find a DS1 folder.
    Open the DS1 folder and openx64 folder and run the Dolby Digital application file.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • kekaju123
    kekaju123 Member Posts: 8

    Tinkerer

    Update: Tried every advice there is but the problem still persists. I saw a post similar to mine where he downgraded his Audio driver from version 6.0.1.8224 (which I had) to version 6.0.1.8158 and removed the problem. So far so good. No popping/crackling noise after many hours of usage.

    If you have the same problem with your Helios 300, try downgrading it to the latter version and it might work for you!   

    See this post: https://community.acer.com/en/discussion/537290/updating-audio-drivers-in-the-right-way-helios-300#_ga=2.238928768.1886812176.1531409596-789173871.1531061001