Predator Helios 300 gtx 1060 95-97 degrees Celsius on gaming 70+ non gaming low usage+low fps

HUGABUGA
HUGABUGA Member Posts: 24 Networker
in Predator Laptops
Dear Acer Community, 
I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
I need your help!

Thanks, HUGABUGA.

P.S Some things that I thought that made this happened:
Overclock
Underclock (Did it after the Overclock)
If you want to contact me, add me on Discord:
HUGABUGA#1703.

Best Answers

  • Skree
    Skree Member Posts: 97 Fixer WiFi Icon
    Answer ✓
    Aside from checking that topic, there is something else i would check if i were you.

    Check for dust. You said you have your laptop for more than a year now, it is possible that you had dust buildup. If you are unconfortable opening your laptop just buy and use a simple vacuum cleaner for pc. Don't use air compressor or air blowers from outside the vents however, by blowing air in the insire, the eventual dust that is inside... will remain inside :p 

    Check for dust, and then check that topic too.
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Answer ✓
    The heat issue has long since been recorded in these forums. Please take a look at the sticky thread for options: https://community.acer.com/en/discussion/535036/faq-cpu-gpu-temps-fps-settings-other-info/p1.

    As for worse, it is likely dust in the fans. 

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
«1

Answers

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited June 2018
    Check my post in this thread:
    https://community.acer.com/en/discussion/comment/577993/#Comment_577993

    Above in the thread are details on what was done too.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Skree
    Skree Member Posts: 97 Fixer WiFi Icon
    Answer ✓
    Aside from checking that topic, there is something else i would check if i were you.

    Check for dust. You said you have your laptop for more than a year now, it is possible that you had dust buildup. If you are unconfortable opening your laptop just buy and use a simple vacuum cleaner for pc. Don't use air compressor or air blowers from outside the vents however, by blowing air in the insire, the eventual dust that is inside... will remain inside :p 

    Check for dust, and then check that topic too.
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    @sri369 @Skree Can you please contact me on Discord to solve the problem? It will be very helpful! I ran a bench at ultra and my gpu only used 10% of the avaible usage:( My Discord name and TAG: HUGABUGA#1703
  • geekromi
    geekromi Member Posts: 144 Skilled Fixer WiFi Icon
    edited June 2018
    HUGABUGA said:
    Dear Acer Community, 
    I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
    I need your help!

    Thanks, HUGABUGA.

    P.S Some things that I thought that made this happened:
    Overclock
    Underclock (Did it after the Overclock)
    If you want to contact me, add me on Discord:
    HUGABUGA#1703.


    Well, ok that's a gaming laptop, but 95°both  on cpu and gpu seems to me really too close to the "melting" zone! here, you have to fix it as soon as you can (strange that the system, when it reaches such temperatures does'nt auto shut off to prevent major damage).
    As Skree just said you have to get rid of the built up dust inside, above all on the radiator fins, and , at this point (once opened ) a well done repaste with a good product, and then you can be sure that the laptop will thank you!
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Answer ✓
    The heat issue has long since been recorded in these forums. Please take a look at the sticky thread for options: https://community.acer.com/en/discussion/535036/faq-cpu-gpu-temps-fps-settings-other-info/p1.

    As for worse, it is likely dust in the fans. 

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    HUGABUGA said:
    @sri369 @Skree Can you please contact me on Discord to solve the problem? It will be very helpful! I ran a bench at ultra and my gpu only used 10% of the avaible usage:( My Discord name and TAG: HUGABUGA#1703
    I see a potential issue... why is your fan speed regular at custom, and set to min? Please move that to auto. Also, until the issue is resolved, please get an external usb fan that could help reduce the temps a bit.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3
  • geekromi
    geekromi Member Posts: 144 Skilled Fixer WiFi Icon
    HUGABUGA said:
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3


    CLEAN that suffering laptop! there is not other effective way to fix the heating issue!!!
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    geekromi said:
    HUGABUGA said:
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3


    CLEAN that suffering laptop! there is not other effective way to fix the heating issue!!!
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    HUGABUGA said:
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
    One thing you could do is to get a cheap USB fan for under $10, and point it to the location top of function keys. That should help lower temps by about 5-20 degrees.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    sri369 said:
    HUGABUGA said:
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
    One thing you could do is to get a cheap USB fan for under $10, and point it to the location top of function keys. That should help lower temps by about 5-20 degrees.
    Can you send me a link of the USB fan please?  BTW the underclock affect my cpu only- my cpu temp is 80-90, but the GPU is reaching 95 degrees easily... 
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    i suggest you to send it to acer for repasting.....this will decrease the tempts by 10-20 degrees
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    edited June 2018
    I cleaned the dust that was on the fans, but I still have high temps, and the CPU temps are higher then the GPU temps, should I enable ThrottleStop?
    BTW when I'm running PredatorSense, the fans of the CPU are jumping from 6000rpm to the max- 6122rpm, while its on max speed. Is it OK?
  • HUGABUGA
    HUGABUGA Member Posts: 24 Networker
    edited June 2018
    I'm running ThrottleStop, and the max temps that Im getting while im gaming are around 80-85 degrees Celsius, after I cleaned the dust. is it fine?
    GPU usage- 90-%99%
    CPU usage- 40%-70%
  • Skree
    Skree Member Posts: 97 Fixer WiFi Icon
    Yes, if you cleaned the internals and are using throttlestop, if you are playing very heavy games getting around 80 or even 85 degrees is acceptable.

    It's about what i get when playing far cry 5.
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    HUGABUGA said:
    Can you send me a link of the USB fan please?  BTW the underclock affect my cpu only- my cpu temp is 80-90, but the GPU is reaching 95 degrees easily... 
    @HUGABUGA

    Here you go: https://www.amazon.com/gp/product/B003XN24GY
    https://www.amazon.com/gp/product/B00NDC63CQ

    These are the two I got. I use one of these at a time... only as needed.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Swaran200
    Swaran200 Member Posts: 9 New User
    HUGABUGA said:
    Dear Acer Community, 
    I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
    I need your help!

    Thanks, HUGABUGA.

    P.S Some things that I thought that made this happened:
    Overclock
    Underclock (Did it after the Overclock)
    If you want to contact me, add me on Discord:
    HUGABUGA#1703.

    Is your Problem solved then please help me too. ihave the exact same lappy with same temperatures. Performance have decreased so much jts almost unplayable
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Repaste with kryonaut or similar its the only way to go if none of the options above fixed it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • parth1403
    parth1403 Member Posts: 1 New User
    HUGABUGA said:
    Dear Acer Community, 
    I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
    I need your help!

    Thanks, HUGABUGA.

    P.S Some things that I thought that made this happened:
    Overclock
    Underclock (Did it after the Overclock)
    If you want to contact me, add me on Discord:
    HUGABUGA#1703.

    Hey did you solved this issue?
    I have the same laptop for a year now, as I'm playing games the temp reach 99!!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Comrade_Brad if you repasted it and the thermal issues persist im pretty sure it was a bad repaste or even try it with kryonaut and spread method only a thin layer covering both diodes its enough too much paste its bad also make sure the fans and exit airflow are properly cleaned and the back of the laptop its lifted 2/3" for a proper airflow also bare in mind cod its a badly optimised game its not the game to test temps please use a proper optimised game to do so everyone is having issues with cod even on pc its the devs fault and optimise your windows properly and undervolt disabling turbo boost its not a solution

    parth1403 same advice goes for you


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Categories