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Predator Helios 300 gtx 1060 95-97 degrees Celsius on gaming 70+ non gaming low usage+low fps

HUGABUGAHUGABUGA Posts: 7Member New User
Dear Acer Community, 
I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
I need your help!

Thanks, HUGABUGA.

P.S Some things that I thought that made this happened:
Overclock
Underclock (Did it after the Overclock)
If you want to contact me, add me on Discord:
HUGABUGA#1703.

Best Answers

  • SkreeSkree Posts: 28 Enthusiast
    Accepted Answer
    Aside from checking that topic, there is something else i would check if i were you.

    Check for dust. You said you have your laptop for more than a year now, it is possible that you had dust buildup. If you are unconfortable opening your laptop just buy and use a simple vacuum cleaner for pc. Don't use air compressor or air blowers from outside the vents however, by blowing air in the insire, the eventual dust that is inside... will remain inside :p 

    Check for dust, and then check that topic too.
  • SkelomorphSkelomorph Posts: 443 Pioneer
    Accepted Answer
    The heat issue has long since been recorded in these forums. Please take a look at the sticky thread for options: https://community.acer.com/en/discussion/535036/faq-cpu-gpu-temps-fps-settings-other-info/p1.

    As for worse, it is likely dust in the fans. 

    Skelo
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FAQ & Answers

  • sri369sri369 Posts: 186Member Troubleshooter
    edited June 13
    Check my post in this thread:
    https://community.acer.com/en/discussion/comment/577993/#Comment_577993

    Above in the thread are details on what was done too.
  • SkreeSkree Posts: 28Member Enthusiast
    Accepted Answer
    Aside from checking that topic, there is something else i would check if i were you.

    Check for dust. You said you have your laptop for more than a year now, it is possible that you had dust buildup. If you are unconfortable opening your laptop just buy and use a simple vacuum cleaner for pc. Don't use air compressor or air blowers from outside the vents however, by blowing air in the insire, the eventual dust that is inside... will remain inside :p 

    Check for dust, and then check that topic too.
  • HUGABUGAHUGABUGA Posts: 7Member New User
    @sri369 @Skree Can you please contact me on Discord to solve the problem? It will be very helpful! I ran a bench at ultra and my gpu only used 10% of the avaible usage:( My Discord name and TAG: HUGABUGA#1703
  • geekromigeekromi Posts: 106Member Skilled Fixer
    edited June 14
    HUGABUGA said:
    Dear Acer Community, 
    I have my laptop for more than half a year. One-Two months ago, I felt a heat in my fingers when I touched the keyboard when I played games, but I thought that it is fine and good for a gaming laptop beast, but after a months, my laptop's performance in-game was pretty bad, on Ultra 55+ fps but alot of fps drop that was unplayable, and I saw that my clock speed was only 300-800MHZ. I tried to underclock it but it didn't help and made my experience worse, from 95 degrees Celsius GPU+CPU to 96-97 degrees while playing games. I always kept my fan speed at max- 6100+RPM.
    I need your help!

    Thanks, HUGABUGA.

    P.S Some things that I thought that made this happened:
    Overclock
    Underclock (Did it after the Overclock)
    If you want to contact me, add me on Discord:
    HUGABUGA#1703.


    Well, ok that's a gaming laptop, but 95°both  on cpu and gpu seems to me really too close to the "melting" zone! here, you have to fix it as soon as you can (strange that the system, when it reaches such temperatures does'nt auto shut off to prevent major damage).
    As Skree just said you have to get rid of the built up dust inside, above all on the radiator fins, and , at this point (once opened ) a well done repaste with a good product, and then you can be sure that the laptop will thank you!
  • SkelomorphSkelomorph Posts: 443ACE Pioneer
    Accepted Answer
    The heat issue has long since been recorded in these forums. Please take a look at the sticky thread for options: https://community.acer.com/en/discussion/535036/faq-cpu-gpu-temps-fps-settings-other-info/p1.

    As for worse, it is likely dust in the fans. 

    Skelo
    If I commented on your post, use the quote function so I am notified of your reply.

    If I helped, please click "Like"

    If I answered your question, please mark my post "Yes" to make it easier for others to find the answer!

    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • sri369sri369 Posts: 186Member Troubleshooter
    HUGABUGA said:
    @sri369 @Skree Can you please contact me on Discord to solve the problem? It will be very helpful! I ran a bench at ultra and my gpu only used 10% of the avaible usage:( My Discord name and TAG: HUGABUGA#1703
    I see a potential issue... why is your fan speed regular at custom, and set to min? Please move that to auto. Also, until the issue is resolved, please get an external usb fan that could help reduce the temps a bit.
  • HUGABUGAHUGABUGA Posts: 7Member New User
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3
  • geekromigeekromi Posts: 106Member Skilled Fixer
    HUGABUGA said:
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3


    CLEAN that suffering laptop! there is not other effective way to fix the heating issue!!!
  • HUGABUGAHUGABUGA Posts: 7Member New User
    geekromi said:
    HUGABUGA said:
    Thanks guys, I didn't cleaned the dust yet, but I underclocked my CPU! While im playing on the max usage it runs pretty fine- ~85 degrees Celsius, CPU+GPU. In addition, I turned my fans at max speed as @sri369 suggested. But it crashes every time after some minutes that Im playing games or running TS BENCH, what should I do? BTW, should I enable PROCHOT 96 degrees Celsius?

    Thanks again, HUGABUGA<3


    CLEAN that suffering laptop! there is not other effective way to fix the heating issue!!!
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
  • sri369sri369 Posts: 186Member Troubleshooter
    HUGABUGA said:
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
    One thing you could do is to get a cheap USB fan for under $10, and point it to the location top of function keys. That should help lower temps by about 5-20 degrees.
  • HUGABUGAHUGABUGA Posts: 7Member New User
    sri369 said:
    HUGABUGA said:
    OK,do I need to open the case of the laptop for cleaning the dust or can I just using the vacuum cleaner without opening the case?
    One thing you could do is to get a cheap USB fan for under $10, and point it to the location top of function keys. That should help lower temps by about 5-20 degrees.
    Can you send me a link of the USB fan please?  BTW the underclock affect my cpu only- my cpu temp is 80-90, but the GPU is reaching 95 degrees easily... 
  • asad814asad814 Posts: 224Member Mr. Fixit
    i suggest you to send it to acer for repasting.....this will decrease the tempts by 10-20 degrees
  • HUGABUGAHUGABUGA Posts: 7Member New User
    edited June 16
    I cleaned the dust that was on the fans, but I still have high temps, and the CPU temps are higher then the GPU temps, should I enable ThrottleStop?
    BTW when I'm running PredatorSense, the fans of the CPU are jumping from 6000rpm to the max- 6122rpm, while its on max speed. Is it OK?
  • HUGABUGAHUGABUGA Posts: 7Member New User
    edited June 16
    I'm running ThrottleStop, and the max temps that Im getting while im gaming are around 80-85 degrees Celsius, after I cleaned the dust. is it fine?
    GPU usage- 90-%99%
    CPU usage- 40%-70%
  • SkreeSkree Posts: 28Member Enthusiast
    Yes, if you cleaned the internals and are using throttlestop, if you are playing very heavy games getting around 80 or even 85 degrees is acceptable.

    It's about what i get when playing far cry 5.
  • sri369sri369 Posts: 186Member Troubleshooter
    HUGABUGA said:
    Can you send me a link of the USB fan please?  BTW the underclock affect my cpu only- my cpu temp is 80-90, but the GPU is reaching 95 degrees easily... 
    @HUGABUGA

    Here you go: https://www.amazon.com/gp/product/B003XN24GY
    https://www.amazon.com/gp/product/B00NDC63CQ

    These are the two I got. I use one of these at a time... only as needed.
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