Since 2 months we have wifi problems with 80 chromebooks C738T, Chromebooks spontaneously lose WiFi connection. Wifi is no longer available
when via shell prompt (ctrl + t) wifi_power_safe status, the result is: no wifi device available...
This problem occurs with different networks. At school, at home and at work.
The number of chaperebooks with these problems is increasing.
a way to temporarily fix the problem is to reset the Chromebook or to shut down for a long time. It solves the problem for 1 - 3 days.
Disconnecting the battery also sometimes helps.
Replacing the internal wifi card for a new one does not solve the problem.
It is an Intel wifi card.
We are a school with 4200 chromebooks (acer) all included in Google G-Suite administration tool.
Google Chorme OS 63.0.3239.140
Is this a known problem?
FAQ & Answers
On Chrome OS 66.0.3359.158
Using a USB to Ethernet adapter is the only way to get them back online.
Any fix on this?
I'm very sorry that you're having issues with your Chromebook's. Can you all please send me a PM with the S/N from one of this units and respond to the PM i have sent?
Thanks,
Acer-Manny
I sent you a message with some information,
Ronald.
I'm very sorry that you're having issues with your Chromebook. Can you all please respond to the PM i have sent?
Thanks,
Acer-Manny
We have about 300 Acer Chromebooks of which roughly one third is model C738T-C87F. Other models have had no problems.
Is there any solutiuon to this wifi-issue?
Please contact me and let me know how to fix this.
I'm very sorry to hear that you're having issues with your Chromebook's.
Please contact your IT and have them contact our Premier Advocates to better assist with this or any issues on your Acer Chromebooks. Schools should have a procedure establish for this type of issues and in most of the cases an IT service representative is the one to respond, most of the time the IT rep. gets in touch with our Premier Team for faster resolution. Our team is available Monday through Friday from 9:00 a.m. to 6:00 p.m.
Phone: https://www.acer.com/ac/en/US/content/service-contact
Chat: https://us.answers.acer.com/app/chat/chat_launch/#_ga=2.157329657.2145093719.1543242893-1045363774.1531752932
Thanks,
Acer-Manny