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Sleep Mode won't wake up

fxswanfxswan Posts: 36Member

Tinkerer

Got and Predator 17 and all came up ok. Updated the Bios to v1.13 and the drivers as well as Windows 10. All worked well till I put it in sleep mode....now it will will come fully wake up.... :-)   the screen is dark, the keys act as if frozen. I tried unpowering and repowering but no success. Any suggestions?

Best Answer

  • SharanjiSharanji Posts: 4,058 Pathfinder
    Accepted Answer
    fxswan 

    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    In some cases Windows 10 (OS 1709) does not resume from sleep mode with a key press or mouse click. Previous versions of Windows only required one key press or mouse click to wake the system. You can wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    Try to Disable Hibernation
    Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

FAQ & Answers

  • SharanjiSharanji Posts: 4,058ACE Pathfinder
    Accepted Answer
    fxswan 

    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    In some cases Windows 10 (OS 1709) does not resume from sleep mode with a key press or mouse click. Previous versions of Windows only required one key press or mouse click to wake the system. You can wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    Try to Disable Hibernation
    Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • fxswanfxswan Posts: 36Member

    Tinkerer

    Let the battery drain while at work. Came up once I replugged the power..... :-)   txs whill put the answers in a note book...
  • PavelKPavelK Posts: 3Member New User
     I have similar experience with ACER SPIN. After quite time consuming research, it came out, that the problem is the video driver. For some reason, windows update keeps pushing an update which causes the "not able wake up from sleep" issue. The only help is to download the original driver from ACER support. I wonder if you guys do not have the same problem.

  • XdxDXdxD Posts: 731Member Seasoned Specialist
    PavelK said:
     I have similar experience with ACER SPIN. After quite time consuming research, it came out, that the problem is the video driver. For some reason, windows update keeps pushing an update which causes the "not able wake up from sleep" issue. The only help is to download the original driver from ACER support. I wonder if you guys do not have the same problem.

    Which GPU driver are you talking about? Intel's or NVidia's?
    Trying to do my best here - Your happy Predator owner =)!
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