predator helios 300 display went black on the first day of use need help ?

pyu · May 2018

i received my predator helios 300 today and after 4 hrs of use i turned it off. when i again tried to turn it on around 1800 hrs , the screen went black and it has been same ever since . please provide with a quick solution . model PH315-51 Gaming Laptop with i5 8 gen processor

Wizlert · May 2018

Same here.

vkmbca29 · May 2018

same problem ,for me blank screen come after one hour of web surfing

SivaKurakula · May 2018

Same problem for me too.

take2rohit · May 2018

Same thing happened with me also. but it can be resolved.. Just press the battery reset pinhole(for more detail refer quick guide pg8) with a pin and it will do fine. idk why this happening...some people are again getting the same problem. I have not come up with a permanent solution. once I find the cause I will update here

palkansh · May 2018

Same problem coming for acer predator helios 300.

therealsujith · May 2018

I am also facing same issue.
Did anybody found solution?
I bought the laptop from Flipkart on 14th May

Sharanji · May 2018

pyu Wizlert vkmbca29 SivaKurakula take2rohit palkansh therealsujith
Is the issue resolved?
Have you contacted Acer support in your region and checked for any solution for this issue?
Please post the status or any troubleshooting steps that you have already tried to check the issue?

Acer india : https://www.acer.com/ac/en/IN/content/service-contact
Acer worldwide : http://www.acer.com/worldwide/support/

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

vkmbca29 · May 2018

Theproblem is not resolved , it has come again after 2 days of use.also hdd drive not showing into the computer, so i had given back again to the acer service centre and still waiting for their response

vkmbca29 · May 2018

Today I got the call from service guy saying issue is with bios update which make the system to behave like that . As per service guy they had resolved the blank screen issue by updating BIOS firmware, but still they are sturggling with RAID issue because of which SATA drive is not showing, hence they had not handed my laptop to me . I request acer technical guy I had not purchased the laptop to put it in showcase in your service centre . Find some parmanent solution, if you have no then dont release faulty product into the market.

deepanker · May 2018

vkmbca29 said:

same problem ,for me blank screen come after one hour of web surfing

Were you watching some video? Youtube, Netflix, etc.?

therealsujith · May 2018

vkmbca29 said:

Today I got the call from service guy saying issue is with bios update which make the system to behave like that . As per service guy they had resolved the blank screen issue by updating BIOS firmware, but still they are sturggling with RAID issue because of which SATA drive is not showing, hence they had not handed my laptop to me . I request acer technical guy I had not purchased the laptop to put it in showcase in your service centre . Find some parmanent solution, if you have no then dont release faulty product into the market.

Any updates?

palkansh · May 2018

Hello , I want to get the serial no. of your laptop for whom the problem is coming so that a friend of mine will contact to acer head office india and they will show interest if we get larger no. of cases.
So please write your product id , serial no. here so I can give them to my friend and it will be so helpful.

Acer-Manny · June 2018

Hello everyone,

We are sorry that you’re experiencing this black screen issue with your Predator units. We would like to thank you for reporting this and for providing us with information we can use to investigate this problem. The issue has been escalated to headquarters and is being investigated.

This topic will be updated once we have a solution for this issue.

Thanks,

Acer-Manny

rajatsingh · June 2018

same problem..

asifuddin009 · June 2018

i am facing same problem predator helios 300 not turning on

Acer-Manny · June 2018

Hello everyone,

I can assure you that we are working diligently on this issue and I follow up every day for an update. It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 Once we get a response from headquarters we will immediately communicate it on that topic.

Thanks,

Acer-Manny