Aspire E 15: Video driver won't load after applying 'Feature update to Windows 10, version 1803'.

ScottDTolson
ScottDTolson Member Posts: 4 New User
edited August 2023 in 2018 Archives
I have an Aspire E 15.  Love it; works great.

Since applying 'Feature update to Windows 10, version 1803', the 'Intel HD Graphics 620' driver won't load.  This prevents Sleep mode (I can only Hibernate), prevents changing screen brightness (I'm stuck at 100%), and the display back-light no longer shuts off (it's on 100% of the time, won't timeout and then black-out after Locking my Windows session).

My Intel video driver version is '23.20.16.4901', dated '12/18/2017'.  So far, no update is available from Microsoft Update, Intel, or Acer.  Thought I'd try posting here to learn if someone else has found an updated driver.

Thanks so much.

Best Answer

  • ScottDTolson
    ScottDTolson Member Posts: 4 New User
    Answer ✓
    This is now resolved.  Deleting the device with uninstalling the driver works.

Answers

  • pattenm2
    pattenm2 Member Posts: 1 New User
    Hi, the same here, Aspire ES1-572, brightness at 100%... also my driver is in version 4526 and won't allow me to update to 4901... 
  • ScottDTolson
    ScottDTolson Member Posts: 4 New User
    Answer ✓
    This is now resolved.  Deleting the device with uninstalling the driver works.