Can't call out on Liquid Jade Primo

RDoull
RDoull Member Posts: 2 New User
edited March 18 in 2018 Archives

wonder if anyone else has had this problem. I have just purchased an Acer Liquid Jade Primo, but I cannot make outgoing calls or use mobile data. I can receive calls and send/receive texts. I am on EE, I have called the network and they have tried everything they can think of including changing sim card. The sim works in my old no problem so it is not signal problem. I have also changed the phone itself so it seems the problem is inherent in the phone not a fault with the first one. Is the Acer Liquid Jade Primo not compatible with EE network?

Answers

  • RDoull
    RDoull Member Posts: 2 New User

    Thanks. Reset and installed windows insider but it seems like this app is not supported on the Liquid Jaade Primo.

     

    Any adive would be appriciated.

     

    Thanks again

  • luke_singer
    luke_singer Member Posts: 54 Die Hard WiFi Icon

    You have to wait a few hours until the server is ready to see you as Insider, then retry

  • chillies
    chillies Member Posts: 5 New User
  • luke_singer
    luke_singer Member Posts: 54 Die Hard WiFi Icon
    edited April 2018
    Try to install the latest build 14393.2189 via Interop Tools using the registry values from Lumia 730 Dual Sim:
    HKLM\SYSTEM\Platform\DeviceTargetingInfo
    PhoneHardwareVariant: RM-1040
    PhoneManufacturer: NOKIA
    PhoneManufacturerModelName: RM-1040_1020
    PhoneModelName: Lumia 730 Dual Sim
    After the update, you have to restore the original keys from Acer.
  • chillies
    chillies Member Posts: 5 New User
  • luke_singer
    luke_singer Member Posts: 54 Die Hard WiFi Icon
    edited April 2018
    I only used the most recent builds (14393.953 and above) and never had this issue
  • chillies
    chillies Member Posts: 5 New User
    Is there a step by step tutorial that takes you through what Interop Tools to install, and then how to make these registry changes? I'm willing to give this a go but am confused how to go about this. Cheers
  • luke_singer
    luke_singer Member Posts: 54 Die Hard WiFi Icon
    To install the latest cumulative update for Acer Liquid Jade Primo on Anniversary Update, follow these easy steps:
    From your PC
    1. Download InteropTools.zip from your PC, extract the file InteropToolsApp_1.9.437.0_arm.appxbundle and copy it on your OneDrive
    From your Phone
    2. Go on your phone and download the InteropToolsApp_1.9.437.0_arm.appxbundle file from OneDrive, putting it into your phone (for example in the Downloads folder)
    3. Enable the Developer mode: Settings -> Update & Security -> For developers -> Developer mode
    4. Open "File explorer" app, launch the InteropToolsApp_1.9.437.0_arm.appxbundle file, press OK to confirm and wait a few minutes
    5. Now the Interop Tools app should be installed, you can launch it
    6. Open the "Registry browser" section and go to HKLM\SYSTEM\Platform\DeviceTargetingInfo
    7. Edit the following keys with these new values:

    PhoneHardwareVariant: RM-1040
    PhoneManufacturer: NOKIA
    PhoneManufacturerModelName: RM-1040_1020
    PhoneModelName: Lumia 730 Dual Sim

    8. Now you can restart your phone and Check for updates. You'll receive the latest build 14393.2189
    9. After the update, you can open Interop Tools and restore the keys to the original values, uninstall Interop Tools, disable the Developer mode and finally restart your phone
  • chillies
    chillies Member Posts: 5 New User
  • chillies
    chillies Member Posts: 5 New User