Acer Nitro 5 AN515-51-56U0 SATA cable not provided

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Answers

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi all,

    Sorry for the delay response and thanks nimblehuman for the info. 

    If you are on US or Canada you can contact support and have the kit request if your model qualifys for it or if you all can send me the serial number of your unit on a PM so i can take a look at it, i will be happy to.

    Support: https://www.acer.com/ac/en/US/content/service-contact

    Thanks,
    Acer-Manny
  • Ferguson1958
    Ferguson1958 Member Posts: 2 New User
    Hi Guys

    Acer Nitro 5 Gaming Laptop, Intel Core i5-7300HQ, GeForce GTX 1050 Ti, 15.6" Full HD, 8GB DDR4, 256GB SSD, AN515-51-55WL


     I've just bought on amazon.com the above device. It will need a HDD upgrade installed. Where in Europe can i purchase one with the necessary parts?
     
  • fiddy
    fiddy Member Posts: 1 New User
    I have the same concern. Acer Nitro 5 AN515-51-5082. I've removed the hard door and there is no cable. Unfortunately my laptop is out of warranty and am unable to speak to technical support at Acer. It's difficult to  speak with someone to find a part number or see if the laptop is suppose to come with the cable from the factory. Extremely frustrated...
  • MG85
    MG85 Member Posts: 2 New User

    ArmyAirAssault,

     

    Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

    Acer-Blayn, is this still available?  I am having the same problem, my Nitro 5 AN515-51-56U0 laptop did NOT come with the SATA cable or HDD caddy.  At the very least, I would like the SATA cable if not the whole kit.  This is definitely something that should have come with my laptop when I purchased it.  Thank you.