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Acer Nitro 5 AN515-51-56U0 SATA cable not provided

ArmyAirAssaultArmyAirAssault Posts: 4Member
edited December 7 in Nitro and Aspire Gaming

It's been a couple of days now and I've calmed down, the "lower" model of the Nitro 5 has a HDD bay but no Sata cable to add a hard drive to the Computer. Getting past the literal cents they saved by crippling a “gamming” computer my question is what Cable do I need to purchase to fix the computer. I’ve opened up the back and the HDD slot is extremely slim and narrow connecting to the MoBo, a model number or link would be Very much appreciated! I’ve been trying to get it through customer support, however they can not help me online and give me numbers where they just hang up or don’t answer.

 

Tldr:

An ebay/amazon link to the correct Sata cable would be amazing!

Best Answer

Answers

  • laurent_14laurent_14 Posts: 6,182ACE Pathfinder

    Hello,

     

    It's weird. As I can see, it should be shipped with the HDD cable and bracket.

    1. Do you have the HDD bracket?
    2. Could you check if your S/N starts with NHQ2RAA001...
    3. In which country do you live?
  • ArmyAirAssaultArmyAirAssault Posts: 4Member

    Hello,

     

    I do not have HHD bracket did not come in box or laptop, yes my S/N Matches that perfectly and continues of course, I live in America / USA. Thanks

     

  • ArmyAirAssaultArmyAirAssault Posts: 4Member

    I've found that it says if not provided contact Acer support. That’s where I fall into the online they can not help me and give me phone numbers that no one picks up on or they hang up during the "validation" sequence.

  • laurent_14laurent_14 Posts: 6,182ACE Pathfinder

    Hello,

     

    I'm going to contact an Acer technician. May be he will be able to help you.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    ArmyAirAssault,

     

    Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

  • DYLBYL1234DYLBYL1234 Posts: 1Member
    i have the same problem i love the laptop but that fact i cant add a hard drive to this laptop is crazy i have a bay with no caddy or cable just a empty hard drive bay and i literally already filled the ssd and am forced to use sd cards no joke
  • ArmyAirAssaultArmyAirAssault Posts: 4Member

    Acer Blayn,

     

    Color me impressed! Thank you very much! Two days (one day really) and I have a box in my mail box with the Sata Cable! Thank you!!! Installed and we are in business!

     

  • GalaxypigGalaxypig Posts: 3Member New User

    ArmyAirAssault,

     

    Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?


    I am in the same category as the asker, and i need the drive connector. Also, if/when i get the connector, where on the motherboard would it connect?
  • EzeQEzeQ Posts: 2Member New User

    ArmyAirAssault,

     

    Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

    Acer-Blayn, I have the exact same problem. Acer Nitro 5 AN515-51-56UO and came without carry disk nor the cable to connect a disk.
    I cant find how to pm. Would you send me a personal message so that I can give you my details and solve the problem? Thanks.
  • EzeQEzeQ Posts: 2Member New User
    Acer-Blayn, just sent you a pm with my details
  • Mr_Furry_TailMr_Furry_Tail Posts: 2Member New User
    I have exactly the same problem, but Acer-Blayn  last activity in somewhere in 2014... ((
    Who can help me?
  • CajuneseCajunese Posts: 1Member New User
    I too did not get the drive cable or bracket.  How can I go about getting a kit?
  • Acer-MannyAcer-Manny Posts: 207Acer Crew

    Acer Crew

    Accepted Answer
    Hi all, 

    There is an official post on this matter we have created on the following link https://community.acer.com/en/discussion/533520/how-to-get-the-hdd-caddy-and-sata-cable-to-install-a-second-drive-in-my-predator-helios-300 

    Thanks,
    Acer-Manny
  • NorcottNorcott Posts: 1Member New User
    Still searching for a link for this kit I've read about when purchasing the Nitro AN515-51. The link Acer-Manny keeps giving is for Predator Helios. Which is useless.
  • patreekpatreek Posts: 1Member New User
    I have the AN515-51 as well and it wont let me request the cable........ called support entered info and it just disconnects.
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