Aspire E 15 Constant Freezing!!

Sushi94
Sushi94 Member Posts: 6

Tinkerer
edited August 2023 in 2018 Archives

Hello, I’m experiencing this problem more and more throughout the days, impacting my use on this laptop. This Acer Aspire is not even a year old yet and it’s been having this locking up freeze problem.

 

I use an Aspire E 15 (E5 575G-53VG). Not sure what else to provide like error event logs and such but I'll do my best to give those if needed.

 

The entire screen freezes up and I cannot do anything unless I do a hard restart or close and reopen the laptop. Sometimes reopening the laptop works and I’m able to return to my work but the problem keeps happening. Other times it just won’t unfreeze unless I do a hard restart and lose all my work…

 

I still have access to the keyboard functions like toggling the keyboard light and such, but I cannot pull up anything like Task manager or the login screen. In fact, that also makes my laptop lock up as well whenever my Windows sidebar or desktop doesn’t respond to me sometimes. It will highlight the app icons open them when clicked, but right-clicking on the icons do not do anything and eventually it freezes up my screen just like how it does usually. It was rare in the first months of using this laptop but this is weekly and it’s really…really frustrating.

 

How can this be fixed??

Answers

  • Sushi94
    Sushi94 Member Posts: 6

    Tinkerer
    And not even 10 minutes after I posted this, I had it freeze on me and I had to do a hard restart...
  • meoantolin
    meoantolin Member Posts: 16 Troubleshooter
    edited February 2018
    If it's new, it's probably the Windows 10 big updates (anniversary & creators). You can confirm this if you check task manager (Ctrl + Shift + Esc) and check the disk usage. 

    If it's constantly on 100%, you can temporarily disable automatic updates by setting your connection as "metered". Otherwise, leave your laptop on for a while until all updates are complete. 
  • Cherryseat
    Cherryseat Member Posts: 2 New User
    Had the same and blamed Windows 10 but then suspected wi-fi drivers and found this post heading...
    "HOW TO FIX YOUR WI-FI SIGNAL DROPPING"

    Early days yet but Soma's excellent guide seems to work perfectly.
    Also saw elsewhere a message about screensavers which we laptop users probably never consider?
    We close the lid!
    A lass found her's was set to 'none' and delay was a mere 1 minute - exactly the same as mine!
    Don't know if it caused problems in Win 10 but I set it to silly delay to rule it out.

    I registered today to thank Soma but cannot see how?



  • Cherryseat
    Cherryseat Member Posts: 2 New User
    The same means keyboard, touch pad and mouse all lock up = Function F6 and the ON/OFF switch (REBOOT) were all that worked.
    Wi-fi could be off or on but the wrong wi-fi driver really looks to be the cause of everything!

Categories