Hello, I’m experiencing this problem more and more
throughout the days, impacting my use on this laptop. This Acer Aspire is not
even a year old yet and it’s been having this locking up freeze problem.
I use an Aspire E 15 (E5 575G-53VG). Not sure what else to provide like error event logs and such but I'll do my best to give those if needed.
The entire screen freezes up and I cannot do anything unless
I do a hard restart or close and reopen the laptop. Sometimes reopening the
laptop works and I’m able to return to my work but the problem keeps
happening. Other times it just won’t unfreeze unless I do a hard restart and
lose all my work…
I still have access to the keyboard functions like toggling
the keyboard light and such, but I cannot pull up anything like Task manager or
the login screen. In fact, that also makes my laptop lock up as well whenever
my Windows sidebar or desktop doesn’t respond to me sometimes. It will
highlight the app icons open them when clicked, but right-clicking
on the icons do not do anything and eventually it freezes up my screen just like
how it does usually. It was rare in the first months of using this laptop but
this is weekly and it’s really…really frustrating.
How can this be fixed??
