Blue screen problem plz help

Nayefd
Nayefd Member Posts: 2 New User
edited November 2023 in 2018 Archives



This blue screen pop out every time I try to turn off or restart my laptop (Predator G9-793 \\ win 10) 
I don't know if this would help but since this screen started appearing, I haven't been able to make my laptop sleep. whenever I press sleep or close my lid it turns off! (nothing is wrong in power options)
Thanks in advanced.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I think this is caused by outdated drivers. Go to Nvidia and Intel and update the graphics drivers.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Nayefd
    Nayefd Member Posts: 2 New User
    ven98 said:
    I think this is caused by outdated drivers. Go to Nvidia and Intel and update the graphics drivers.
    Thank you for the replay but unconditionally it didn't work! and know the screen doesn't even come up when i turn on the laptop most of the times :\ 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try running the OS in safe mode to the check if the problem comes from a corrupted system file or some 3rd party application/driver. To enter in safe mode hold shift and then 'restart'. If the problem doesn't occur in safe mode, then it comes from a driver.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!